Rasheena Densley
Macon,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Data Entry Clerk
Tyson Foods
08.2018 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
Geodis
07.2015 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Business Administration - Business Administration
Miller-Motte Technical College
Macon, GA12.2023
Skills
- Customer Relations
- Microsoft Excel
- Microsoft Word
- Active Listening
- Data Evaluation
- Conflict Resolution
- Customer Service
Timeline
Customer Service Representative/Data Entry Clerk
Tyson Foods
08.2018 - Current
Customer Service Representative
Geodis
07.2015 - 08.2018
Associate of Business Administration - Business Administration
Miller-Motte Technical College
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