Rashel De La Flor
Orlando,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Senior Front Office Assistant
Orlando Health
06.2021 - Current
- Answered inquiries from patients and documented phone calls within OnBase database.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Managed front office customer service, appointment management, billing and administration tasks, and also inbound/outbound calls to streamline workflow.
Certified Nursing Assistant
Orlando Health
11.2020 - 06.2021
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, and blood sugar.
- Documented vital signs and intake/outputs to track current patient conditions.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Key Holder
Justice Tween Brands
10.2018 - 11.2020
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
Style Advisor
Justice Tween Brands
06.2017 - 10.2018
- Greeted each client and asked questions to determine fashion needs.
- Developed long-lasting relationships with clients through one-on-one store interactions.
- Monitored fitting rooms and stockroom, keeping areas clean, neat and organized.
- Helped brand awareness by assisting in merchandising and handling display setups.
Education
Associate of Science - Business Marketing
Valencia College
Orlando, FL05.2025
Certification - Nursing Assistant
Southern Technical College
Orlando, FL08.2020
Skills
- Communication
- Time Management
- Organization
- Professionalism
- Adaptability
Timeline
Senior Front Office Assistant
Orlando Health
06.2021 - Current
Certified Nursing Assistant
Orlando Health
11.2020 - 06.2021
Key Holder
Justice Tween Brands
10.2018 - 11.2020
Style Advisor
Justice Tween Brands
06.2017 - 10.2018
Certification - Nursing Assistant
Southern Technical College
Associate of Science - Business Marketing
Valencia College
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