Rashel Perez
Summary
Dynamic bilingual young girl with a proven track record at Martin Library, excelling in customer service and communication. Recognized for fostering teamwork and enhancing client experiences through effective problem-solving and organizational skills. Adaptable and detail-oriented, committed to promoting cultural understanding and collaboration in diverse environments.
Overview
18
18
years of professional experience
Work History
Bilingual (English and Spanish, fluently)
English Literature and Composition & AP Spanish (Originally Born in the Dominican Republic)
04.2007 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Community Service Volunteer
Student-run Thrift Store
08.2024 - 05.2025
- Maintained clean facilities to better serve program needs.
- Facilitated cultural exchange and understanding by organizing multicultural events that celebrated diversity.
- Administered and tracked client service payments.
Tutor
William Penn Senior High School
02.2024 - 05.2025
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Front Desk Receptionist
Martin Library
08.2024 - 04.2025
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Customer Service
McDonald's Restaurant
06.2022 - 09.2022
- Directed cleaning, restocking, and customer service activities.
- Greeted customers at counter and provided excellent customer service.
- Gained and maintained department product knowledge to facilitate customer service.
- Delivered superior customer service and handles client requests.
- Provided excellent customer service, answering questions and addressing concerns promptly.
Above Average Communication Skills
Certificate at Lawrence High School
08.2021 - 08.2021
- Strengthened team productivity with effective project management and clear communication guidelines.
- Improved communication strategies by developing and implementing comprehensive messaging plans.
- Boosted company visibility by coordinating public relations efforts, securing media coverage, and organizing events.
Education
Associate of Arts - Early Childhood And Elementary Education
HACC-York Campus
York, PA05-2027
High School Diploma -
William Penn Senior High School
York, PA05-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Organizational skills
- Verbal communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Community Service Volunteer
Student-run Thrift Store
08.2024 - 05.2025
Front Desk Receptionist
Martin Library
08.2024 - 04.2025
Tutor
William Penn Senior High School
02.2024 - 05.2025
Customer Service
McDonald's Restaurant
06.2022 - 09.2022
Above Average Communication Skills
Certificate at Lawrence High School
08.2021 - 08.2021
Bilingual (English and Spanish, fluently)
English Literature and Composition & AP Spanish (Originally Born in the Dominican Republic)
04.2007 - 09.2025
Associate of Arts - Early Childhood And Elementary Education
HACC-York Campus
High School Diploma -
William Penn Senior High School