Rashell Giraldo
San Leandro,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at El Rincon De Jorgito Restaurant. Proven ability to efficiently multitask while maintaining exceptional communication and fostering teamwork. Recognized for resolving customer complaints swiftly, ensuring a positive dining experience, and supporting colleagues during peak hours. Committed to delivering high-quality service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Hostess and Server
El Rincon De Jorgito
1850 Cesar Chavez - San Francisco
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Recepcionist and Casher
Hotel Surestay Plus
Mountain View, CA
04.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Server
Seabreeze on the Dock
Oakland, CA
01.2024 - 05.2024
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Bartender
One More Shot
San Francisco, CA
02.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Economics - Economy And International Business
Antenor Orrego University
12-2021
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Exceptional communication
- Efficient collaboration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Hostess and Server
El Rincon De Jorgito
08.2024 - Current
Recepcionist and Casher
Hotel Surestay Plus
04.2024 - 08.2024
Server
Seabreeze on the Dock
01.2024 - 05.2024
Bartender
One More Shot
02.2023 - 02.2024
Bachelor of Economics - Economy And International Business
Antenor Orrego University