Rashell Johnson
Cedar Hill,TX
Summary
Results-driven Team Lead with expertise in staff supervision, customer service, and inventory management. Committed to enhancing team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Team Lead
Schlotzsky's Deli
Arlington, TX
01.2023 - 05.2026
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Distributed responsibilities according to team members' strengths to enhance productivity.
- Supervised daily operations and staff to ensure efficient service delivery.
- Trained new employees on food preparation and customer service standards.
- Conducted regular staff meetings to discuss performance and share updates.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Store Manager
Rainbow Shops
Grand Prairie, Texas
04.2015 - 07.2022
- Managed daily store operations and ensured smooth workflow.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and supervised staff on sales techniques and customer service.
- Developed and implemented merchandising strategies to enhance product visibility.
- Monitored inventory levels and ordered stock to meet demand.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Addressed and resolved customer complaints in a timely manner. in a timely manner.
- Updated and maintained store signage and displays.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Team Lead
Firehouse Subs
Arlington, Texas
06.2014 - 10.2016
- Promoted to leadership role for dedication and exceptional service, recognized for strong work ethic and customer service.
- Supervised daily operations and staff to ensure efficient service delivery.
- Delegated daily tasks to team members, enhancing overall productivity.
- Trained new employees on food preparation and customer service standards.
- Resolved customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted manager in setting and monitoring team goals to align efforts and track progress.
- Provided support to junior staff during peak periods of workloads.
- Delegated work to staff, setting priorities and goals.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Maintained cleanliness of work areas to ensure safety and efficiency., neat and free of safety hazards to maximize efficiency.
- Completed daily quality assurance duties to provide feedback for improvements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Juan Seguin High School
Arlington, TX06-2013
Skills
- Inventory management
- Customer service
- Staff supervision
- Training and development
- Employee training
- Task delegation
- Schedule management
- Complaint resolution
- Conflict resolution
- Effective communication
- Verbal and written communication
- Problem solving
- Time management
- Leadership skills
- Loss prevention
Timeline
Team Lead
Schlotzsky's Deli
01.2023 - 05.2026
Store Manager
Rainbow Shops
04.2015 - 07.2022
Team Lead
Firehouse Subs
06.2014 - 10.2016
High School Diploma -
Juan Seguin High School