RASHELLE DIAZ
New York,NY
Summary
Dedicated professional eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
7
7
years of professional experience
Work History
Service Coordinator
JMD Learning Services/DBA A Plus Early Intervention
09.2022 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated and monitored service activities to confirm work met all requirements.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Bank Teller
Apple Bank
01.2021 - 01.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Bank Teller
Community Bank
08.2020 - 09.2021
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Cashier/Student Supervisor
Suny Potsdam College Store/Union Market
01.2017 - 12.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts - Sociology and Criminal Justice
State University of New York
Potsdam Potsdam, NYSkills
- Excellent Communication
- Adaptability and Flexibility
- Organizational Skills
- Interpersonal Skills
- Cross-Cultural Competence
- Adaptability
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
JMD Learning Services/DBA A Plus Early Intervention
09.2022 - Current
Bank Teller
Apple Bank
01.2021 - 01.2022
Bank Teller
Community Bank
08.2020 - 09.2021
Cashier/Student Supervisor
Suny Potsdam College Store/Union Market
01.2017 - 12.2019
Bachelor of Arts - Sociology and Criminal Justice
State University of New York
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