Rashid Branch
South Chesterfield,VA
Summary
Results-driven specialist with expertise in customer relations and expert problem solving. Proven track record in enhancing onboarding processes and implementing process improvements to boost service delivery efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Specialist
Trugreen LLC
Richmond, VA
05.2017 - 09.2019
- Analyzed customer needs to recommend appropriate lawn care solutions.
- Coordinated scheduling of service appointments for optimal route efficiency.
- Developed training materials for new specialists, enhancing onboarding experience.
- Implemented process improvements that increased service delivery speed and accuracy.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Associate of Arts - Business Administration And Management
John Tyler Community College
Alberta05-1995
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Accomplishments
I have accomplished several endeavors. I was selected to serve on the Community Advisory Board for the Powhatan County Free Clinic. I created RVA We HELP.
Affiliations
I am friends with several churches, food pantrys, animals support organizations, youth and elderly programs
Certification
I hold several certification in mental health counseling (coping with stress/depression), legal advisory, business orientation, etc.
Timeline
Specialist
Trugreen LLC
05.2017 - 09.2019
Associate of Arts - Business Administration And Management
John Tyler Community College
I am a networker and community helper. I have a strong passion to help others.
I have the ability to connect people with conducive interest. I have a strong passion to be a problem solver and I want to help make communities better