Rashida Adelanwa
Detroit,Michigan
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 8 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Experienced with team leadership, workflow optimization, and customer satisfaction. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of creating positive work environment and consistently meeting service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
HOPCAT DETROIT
Detroit, MI
06 2021 - 10 2023
- Seating: Helping guests find their tables, and using visual cues to seat them in the dining room or bar
- Reservations: Answering phones and scheduling reservations, especially for large parties
- Wait times: Providing accurate wait times to customers
- Menus: Giving customers menus and answering any initial questions
- Service: Helping with side work and opening/closing tasks, and assisting dining room staff by setting and clearing tables
- Organization: Observing tables and taking note of occupied, dirty, or clean tables, and cleaning and organizing the front-of-house
- Special needs: Tending to special guest needs and requests
- Sanitation: Adhering to sanitation, safety, and alcohol control policies
Barista Shift Lead
DUNKIN'
Detroit, MI
03.2020 - 06.2021
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
- Cleaning and sanitizing work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments
Barista
STARBUCKS
Detroit, MI
08.2019 - 02.2020
- Skilled in making espresso, foam, froth, and steamed milk to make a wide range of espresso-based drinks and/or prepared coffee drinks, such as French press coffee, pour over coffee, and drip coffee.
- Clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift.
- Work to maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management every day.
- Taking an or learning custom and standard drink orders.
Overnight Shift Leader
Papa JOES Gourmet Market
Detroit, MI
07.2018 - 11.2019
- Good organizational skills.
- Must be able to adhere to health and safety regulations.
- Ability to meet strict deadlines.
- Mixing, preparing and baking bread and pastries.
- Opening the bakery every morning.
- Arranging the display case in an appealing manner.
- Ordering more supplies.
- Crafting and creating new and exciting baked goods.
- Ensuring all baked goods are completed on time for opening
Shift Lead/Barista
BIGGBY COFFEE
Detroit, MI
06 2015 - 09 2018
- Experienced cashier, accepted payment by cash, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct
- Greeted customers entering establishment
- Maintained clean and orderly checkout areas
- Established or identify prices of goods and services and tabulate bills using cash register
- Resolved customer complaints
- Answer customers' questions, and provide information on procedures or policies
Sales Associate
Forman Mills
10000 8 mile Rd, Det, MI , 48234
06 2013 - 05 2014
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Emerging Industries Training Institute
Detroit, MI06.2024
Skills
- PPE Compliance
- Cultural Awareness
- Planning and Coordination
- Flexible and Adaptable
- Good Telephone Etiquette
- Excellent Communication
- Problem-Solving
- Teamwork and Collaboration
- Dependable and Responsible
- Critical Thinking
- Multitasking Abilities
- Decision-Making
- Kitchen equipment operation and maintenance
- Staff Management
Certification
- OHSA 10
- OSHA 30
- LICENSED ASBESTOS ABATEMENT CONTRACTOR
- PRE APPRENTICESHIP CERTIFICATION
Timeline
Barista Shift Lead
DUNKIN'
03.2020 - 06.2021
Barista
STARBUCKS
08.2019 - 02.2020
Overnight Shift Leader
Papa JOES Gourmet Market
07.2018 - 11.2019
Host
HOPCAT DETROIT
06 2021 - 10 2023
Shift Lead/Barista
BIGGBY COFFEE
06 2015 - 09 2018
Sales Associate
Forman Mills
06 2013 - 05 2014
Emerging Industries Training Institute