Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rashida Bell

Clinical Research Coordinator
Atlanta,GA

Summary

Focused Clinical Research Coordinator well-versed in study protocols, standard operating procedures and general trial oversight. Dedicated Research professional with history of meeting company goals utilizing consistent and organized practices. Influential professional with research knowledge encompassing Cardiovascular (i.e. Heart Failure Electrophysiology, Device and IP Trials) COVID-19 Vaccines, Psychiatric, Rare Diseases, HIV, HPV/Cervical Cancer, PREP studies and more. Demonstrated ability to increase retention rates by 30% and mobilize studies from grant funding to study closure. Ready to bring 13 years of related experience to a challenging new role.


Overview

18
18
years of professional experience
3
3
Certifications

Work History

Clinical Research Coordinator

Piedmont Heart Institute
Fayetteville, GA
04.2021 - Current
  • Screen at least 10 patient records, databases and physician referrals per week to identify prospective candidates for research studies
  • Collect data and follow research protocols, operations manuals and case report form requirements for over 9 active trials and back up Coordinator on 10 additional trials.
  • Work with Principal Investigators and sponsors to facilitate daily trial activities and comply with research protocols
  • Increased recruitment by implementing weekly check-ins with Investigators for slower enrolling trials
  • Participate in site initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets
  • Coordinate study closure, including query resolution (300+) for data locks, verifying PI action item completion and sponsor equipment return
  • Gather, process, and ship lab specimens
  • Establish continuous process improvements by generating suggestions, and engaging in problem-solving activities to support teamwork
  • Demonstrate respect, friendliness and willingness to help wherever needed

Clinical Research Coordinator

Atlanta Center For Medical Research
Atlanta , Ga
02.2020 - 02.2021
  • Coordinated study visits per protocol for multiple clinical trials focused on Psychiatric Indications, COVID 19 Vaccine, and Rare Disease disorders such as Classic Galactosemia, Parkinson's Disease and Dementia
  • Collected and maintained data for high volume enrolling studies i.e. 589 subjects enrolled site specific
  • Followed Informed Consent process, research protocols, operations manuals and case report form requirements for over 10 Trials
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Query resolution, recognizing discrepancies and promptly addressing for resolution.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Research Assistant III

Atlanta Center For Medical Research
Atlanta , GA
02.2020 - 07.2020
  • Assisted Clinical Coordinator by ensuring supplies were stocked, organized and prepared for upcoming visits including creating orders for unit staff, lab kits and screen books for each subject
  • Greeted, triaged and organized patients in rooms for their study visits
  • Ensured participant-informed consents were signed and approved by quality department
  • Performed weight, temperature, vitals, ECGs, waist circumference, and blood draws per protocol
  • Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Log and Transmit ECGs, complete source documents and pre-QA data before EDC entry
  • Manage IP dosing and PK schedules for patients
  • Performed participant screening for over 10 psychiatric studies and coordinated raters to administer psychological tests

Member Services Representative II

Kaiser Permanente Health Plan
Duluth, Ga
07.2017 - 02.2019
  • Supported California and Mid-Atlantic States by answering and meticulously documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues: i.e. Member/Provider claims, medical, cost estimate and travel benefit inquiries, resulting in first call resolutions
  • Maintained 101% sign-in, 96% QA, 85 sec Hold time, 98% adherence, 52 calls handled daily, 70 sec wrap time, and AHT 500
  • Effectively diffused anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about KP, resulting in reduction to 10 complaints filed per week with 350 call volume
  • Reduced average call time 20% with optimal call control and efficient use of internal systems
  • Helped members resolve account problems and navigate internal systems to handle routine needs
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands

Lab Supervisor, Temporary

Emory University/Hope Clinic
Decatur, Ga
09.2016 - 12.2016
  • Monitored staff actions and laboratory procedures, to uphold IRB compliance and protect integrity of collected research for ELEMENT/PREP Studies
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards resulting in 30% increase of participant screening
  • Worked with Research Coordinator to resolve lab problems, improve operations and reduce amount of sample errors
  • Controlled digital access, used confidential waste bins, biohazard waste, shredders, and locked document storage cabinets to protect 100% of confidential files, reports and fiscal data
  • Worked closely with research assistants to reorganize and prep lab supplies to increase productivity for maximum efficiency

Senior Technical Consultant

Apple Incorporated
Atlanta, Ga
02.2014 - 08.2016
  • Isolated customers Software/Hardware related issues at check-in, to reduce customer wait time for technician, by 15 minutes
  • Cultivated ability to flex regularly between multiple technical roles and skill set, reducing Genius Bar traffic by 1/3
  • Achieved and maintained Net Promoter Score of 100% and other metrics used to display employee progress and performance
  • Facilitated customer training sessions of iOS and Mac OS programs, to improve customers knowledge base and functionality
  • Monitored tasks of 25 employees to assess information processing and performance to gauge business functions and inefficiencies
  • Delivered in-depth training to users for Mac OS/IOS, imparting knowledge of best practices for protecting data and minimizing errors
  • Investigated and addressed Mobile Genius system issues to enhance usability and improve functionality
  • Reviewed performance benchmarks and established metrics for future tracking

Co-Investigator/Research Project Coordinator

The Spirit Foundation, Incorporated
Lithonia, Ga
10.2011 - 01.2014
  • Co-investigator for Spirit Foundation Studies, resulting in Legacy grant recipient ($30k) for implementation of culturally competent studies involving HPV and Cervical Cancer
  • Liaised with Community Leaders to organize and perform 6 month quality standard training for new and existing staff
  • Collaborated with Community Leaders on operational support tasks to model importance of Spirit Foundation goals
  • Converted community contacts into potential clients through networking, consistency and credibility, resulting in study site accrual and program implementation
  • Supervised and trained 10 employees to high performance levels in cross-functional matrix management structure
  • Handled and protected confidential and sensitive data with integrity, equaling low risk of data vulnerabilities
  • Conducted focus group (FG) research data collection and manual evaluations to assess environmental forecasts and population readiness for cultural competency implementation

Research Retention Specialist, Sr

Emory University
Decatur, GA
06.2010 - 12.2011
  • Facilitated daily briefings to discuss and log reports on participant findings
  • Made 125 contact attempts weekly to existing and new participants to ensure study visit follow up
  • Piloted 5 new management strategies for areas such as participant file completion and followup, resulting in dramatic rise of retention rate to 88% in 6 months
  • Adhered to established policies, procedures and compliance for satisfactory IRB monitor rating

Research Interviewer, Sr

Emory University
Decatur, GA
10.2009 - 12.2011
  • Coordinated screening, enrollment, and follow-up visit activities for over 1100 participants in clinical setting for HPTN 061 (Brothers Project), HPTN 064 (ISIS Project) and Hope in Our Soul project
  • Administered qualitative surveys, HIV pre- and post-test counseling, blood draws,HIV rapid tests and completed treatment referrals/Peer Health Navigation when needed
  • Established relationships with faith-based organizations to encourage community involvement, resulting in facilitated open discussions for educational forums and intervention events
  • Cut research supply costs by $500 monthly through keeping precise and diligent records of supplies used and needed, utilizing Excel
  • Oversaw logging of participant sessions directly into charts daily, therefore reflecting current participant data to staff needing access
  • Maintained confidentiality of participant information by coding data from participant interviews, therefore reducing risk of HIPPA and Emory IRB violations

Phlebotomy Technician

Emory University
Decatur, GA
10.2009 - 12.2011
  • Performed with confidence, clinical specimen collection and processing duties following established practices and procedures (blood, urine, and anal swab specimens)
  • Assembled tourniquets, drug test, HIV/STI kits, Centrifuge, needles and blood collection devices to prepare work trays
  • Drew blood from veins by vacuum tube, finger stick, syringe or butterfly venipuncture methods at high volumes
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
  • Accurately labeled vacutainer tubes with patient name, date and time of collection
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup
  • Organized and led weekly personnel meetings with 10 team members daily

Counselor/Site Coordinator

aXseum Solutions/Army Education Center
Fort McPherson, Ga
03.2007 - 10.2009
  • Provided military personnel and family with collegiate counseling, resulting in 30% increase in awareness and usage of their educational benefits
  • Conferred with soldiers regarding aptitude tests needed for promotional purposes therefore, increasing amount of testing administered by Army Education Center
  • Provided administrative assistance to Education Service Specialists by devising monthly performance reports, and spread sheet analysis reflecting testing and counseling activity
  • Conducted weekly briefings for soldiers in/out processing from Army Installation
  • Facilitated on-going planning efforts, leading to additional funding for staff for 6 months

Education

Master of Public Health - Behavioral Health Sciences

Rollins School of Public Health, Emory University
Atlanta, GA
2010.01 - 05.2014

Bachelor of Science - Health Care Management

Saint Leo University
Tampa, FL
2008.06 - 05.2009

Skills

    Trial Management

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Accomplishments

  • Haynes V, Escoffery C, Wilkerson C, Bell R, Flowers L ;Adaptation of a Cervical Cancer Education Program for African Americans in the Faith-Based Community, Atlanta, Georgia, 2012Prev Chronic Dis 2014;11:130271DOI: http://dx.doi.org/10.5888/pcd11.130271

Certification

CITI Training/ GCP

Timeline

NIHSS/MOCA/BLS/EPIC

10-2021

Multiple EDC Databases

10-2021

Clinical Research Coordinator

Piedmont Heart Institute
04.2021 - Current

CITI Training/ GCP

01-2021

Clinical Research Coordinator

Atlanta Center For Medical Research
02.2020 - 02.2021

Research Assistant III

Atlanta Center For Medical Research
02.2020 - 07.2020

Member Services Representative II

Kaiser Permanente Health Plan
07.2017 - 02.2019

Lab Supervisor, Temporary

Emory University/Hope Clinic
09.2016 - 12.2016

Senior Technical Consultant

Apple Incorporated
02.2014 - 08.2016

Co-Investigator/Research Project Coordinator

The Spirit Foundation, Incorporated
10.2011 - 01.2014

Research Retention Specialist, Sr

Emory University
06.2010 - 12.2011

Research Interviewer, Sr

Emory University
10.2009 - 12.2011

Phlebotomy Technician

Emory University
10.2009 - 12.2011

Counselor/Site Coordinator

aXseum Solutions/Army Education Center
03.2007 - 10.2009

Master of Public Health - Behavioral Health Sciences

Rollins School of Public Health, Emory University
2010.01 - 05.2014

Bachelor of Science - Health Care Management

Saint Leo University
2008.06 - 05.2009

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Rashida BellClinical Research Coordinator