Jasmine Sharpe
Douglasville,GA
Summary
Professional and industrious scheduler bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
2
2
years of professional experience
Work History
Scheduler
Piedmont Healthcare/Piedmont Heart Institute
12.2022 - Current
- Supports patient access by serving as a greeter, operator, or general scheduler
- Schedules clinic appointments and ancillary procedures
- Addresses customers’ questions immediately, as appropriate; avoids transferring the call to another extension if the customers’ needs can be addressed
- Completes other clerical duties as requested by the coordinator or manager.
- Used provided call list to sort, organize and prioritize before making outbound calls
Patient Service Representative
Piedmont Urgent Care, WellStreet
08.2021 - 12.2022
- Engaged with patients to provide critical information.
- Handled customer service inquiries in person, via telephone and through email.
- Greeted and assisted patients with check-in procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Took copayments and compiled daily financial records.
- Verified patient insurance eligibility and entered patient information into system.
Education
Bachelor of Science - Business Administration
Benedict College
Columbia, SC05.2021
Skills
- Leadership
- Interpersonal skills
- Initiative and problem-solving abilities
- Dependability
- Detail Oriented
- Epic Software Experience
- Possess excellent written and oral English language skills
- Able to communicate effectively with patients, families, staff, physicians, and others cordially and professionally
- Skill and ability to handle multiple priorities and deadlines
- Able to follow directions and exhibit professionalism and composure in stressful circumstances
- Client Satisfaction
- Demographics Information
- Resource Planning
- Reminder Calls
- Client Relations
- Patient Scheduling
- Data Communications
- Insurance Verification
- Customer Service
- Effective Multitasking
Timeline
Scheduler
Piedmont Healthcare/Piedmont Heart Institute
12.2022 - Current
Patient Service Representative
Piedmont Urgent Care, WellStreet
08.2021 - 12.2022
Bachelor of Science - Business Administration
Benedict College
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