Rashida Moore
Milwaukee,WI
Summary
Customer service professional adept at managing client relationships and resolving complex inquiries. Demonstrates a commitment to customer satisfaction through effective communication and efficient order processing. Collaborates with team members to ensure seamless service delivery in high-pressure environments.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Customer Service Specialist
WAGNER
Brown Deer, WI
02.2024 - 03.2026
- Resolved customer complaints through effective communication and problem-solving.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Engaged with customers to understand their needs and preferences effectively.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Processed orders and returns efficiently using company software systems.
- Provided assistance to customers in navigating the website, placing orders, and resolving complaints.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Collaborated with team members to enhance customer experience and service quality.
- Coordinated with other departments to ensure timely delivery of products to customers.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Maintained accurate records of customer interactions for future reference.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Office Support Assistant
Milwaukee County
Milwaukee, WI
03.2015 - 04.2023
- Scheduled and rescheduled caseload of clients for paternity interviews, ensuring timely and organized appointments.
- Updating case notes and sending emails to the appropriate workers
- Collaborated with coworkers to meet team goals, contributing to overall productivity.
Office Support 2
State of Wisconsin
Milwaukee, WI
04.2002 - 03.2015
- Supported lead staff with program administration, maintained participant files, and tracked participant information in database.
- Managed Dave Hergert fund providing pack and plays to families referred by Child Welfare agency for children under 1 year.
- Collaborated with law enforcement and contracting agencies to facilitate family referrals.
- Collected and presented compliance reports to leadership team
Education
Bachelor of Science - Human Services
Springfield College
Milwaukee, WI05-2005
Bachelor of Arts - Criminal Justice
Springfield College
Milwaukee, WI05-2005
Skills
- Database management
- Data Entry
- Microsoft Office Products
- Time Management
- Client relations
- Meeting management
- Contract administration
- Problem Solving
- Clear Written Communication
- Teamwork
- Conflict management
- Communication skills
Certification
- Certified Notary Public Wisconsin
- Certified Remote Notary Public Wisconsin
- Certified Loan Signing Agent Wisconsin
Timeline
Customer Service Specialist
WAGNER
02.2024 - 03.2026
Office Support Assistant
Milwaukee County
03.2015 - 04.2023
Office Support 2
State of Wisconsin
04.2002 - 03.2015
Bachelor of Science - Human Services
Springfield College
Bachelor of Arts - Criminal Justice
Springfield College