Rashiida Holden
Wilmington,DE
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
4
4
years of professional experience
Work History
General Manager
Honeygrow
07.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant General Manager
Cracker Barrell Old Country Store
09.2019 - 01.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
West Iredell High School
Statesville, NC05.2000
Skills
- Safety Protocols
- Benefits Administration
- Food Preparation and Safety
- Leadership
- Training and Development
- Staffing
- Exceptional Interpersonal Communication
- Time Management
- Labor Cost Controls
Timeline
General Manager
Honeygrow
07.2022 - Current
Assistant General Manager
Cracker Barrell Old Country Store
09.2019 - 01.2022
High School Diploma -
West Iredell High School
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