Rashika Kimble
Moscow,USA
Summary
Seasoned Customer Service Rep with 9 years of experience in logistics coordination, order processing, and inventory control. Expertise in enhancing customer relationships, streamlining shipping operations, and collaborating with cross-functional teams for optimal service delivery. Seeking to leverage strong analytical and leadership skills as a Customer Specialist. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Hearthside Food Solutions
08.2019 - Current
- Foster and maintain positive relationships with clients and logistics partners, focusing on continuous improvement and mutual cost savings strategies
- Coordinate load scheduling and production timelines to meet carrier and customer expectations, ensuring effective communication of any adjustments
- Oversee the creation and monitoring of outbound customer orders, guaranteeing accuracy and coordinating with accounting, inventory, and shipping departments
- Collaborate with external warehousing partners and internal teams, including HR, Production, Maintenance, IT, and Accounting, to uphold customer service standards and meet organizational objectives
Team Lead
Niagara Bottling
02.2019 - 08.2019
- Directed team members in the execution of daily tasks, ensuring adherence to operational procedures and providing necessary guidance and support
- Conducted inspections of warehouse equipment and facilities to uphold maintenance standards and implemented a safety-first approach in all activities
- Coordinated with production supervisors to align warehouse functions with production schedules and managed inventory through cycle counts and month-end reconciliation
Shipping Associate
Niagara Bottling
07.2017 - 02.2019
- Coordinated cross-departmental communications between logistics, production, and sales departments to facilitate efficient customer service delivery
- Managed shipping procedures, including truck check-ins, loading directives, and documentation preparation, while adhering to return goods and quarantine protocols
- Contributed to ongoing process improvements and cost-saving measures, ensuring timely loading of shipments and addressing potential distribution challenges
Production Worker
Kellogg
06.2016 - 01.2017
- Managed routine operations of production equipment, ensuring adherence to operational standards and timely execution of start-up and shutdown procedures
- Diligently recorded and maintained records across various reports, upholding stringent quality control measures and documenting production details to support continuous improvement
- Conducted general housekeeping and material handling tasks, including sorting and recycling materials, while promptly addressing and reporting any product quality discrepancies
Shipping Clerk
Geodis
06.2014 - 03.2016
- Ensured accuracy of daily sales receipts by cross-checking with computer systems and prepared corresponding shipping labels to meet diverse logistical requirements
- Managed inventory, identified shortages, and communicated effectively with the sales team to facilitate timely updates to online platforms
- Coordinated with carriers to schedule shipments and maintained an organized, safe work environment, replenishing supplies as necessary
Education
High School Diploma -
Fayette Ware Comprehensive High School
Somerville, TN05.2008
Skills
- Microsoft Office
- Word
- Excel
- Typing 40 WPM
- Computer Skills
- Shipping and Receiving
- Daily Production
- Receiving in Orders
- Labeling Orders
- Forklift
- SAP
- Inventory Control
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Scheduling
- Receiving support
- Problem-solving abilities
- Shipping and receiving understanding
Certification
- Data Analytics Capstone, Google, 2024
- IT Support, Google, 2024
Timeline
Customer Service Rep
Hearthside Food Solutions
08.2019 - Current
Team Lead
Niagara Bottling
02.2019 - 08.2019
Shipping Associate
Niagara Bottling
07.2017 - 02.2019
Production Worker
Kellogg
06.2016 - 01.2017
Shipping Clerk
Geodis
06.2014 - 03.2016
- Data Analytics Capstone, Google, 2024
- IT Support, Google, 2024
High School Diploma -
Fayette Ware Comprehensive High School
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