Rashika Paudyal
Haslet
Summary
Detail-oriented Criminal Justice student with experience in compliance, documentation verification, passenger screening support, and customer service within secure airport environments. Skilled in investigations, information gathering, report writing, policy adherence, and maintaining safety and security standards in high-volume operations. Proven ability to assess situations, resolve issues, and ensure compliance with federal and operational procedures. Strong interest in pursuing opportunities in criminal justice, federal law enforcement, investigations, homeland security, and public service.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Menzies Aviation / Frontier Airlines
DFW
05.2026 - Current
- Assisted passengers with check-in, travel documentation, and boarding processes, ensuring compliance with airline and airport policies to facilitate smooth travel experiences.
- Delivered excellent customer service in fast-paced airport environment, resolving passenger concerns effectively to enhance overall satisfaction.
- Coordinate boarding operations to ensure timely departures and accurate passenger processing.
- Maintained professionalism and attention to detail in secure, high-volume environment, contributing to operational efficiency and passenger safety.
- Delivered excellent passenger service while adhering to company procedures and safety standards.
Passenger Services Lead
Swissport
Sterling
03.2024 - 11.2024
- Supervised passenger services and airline turnaround activities to ensure safe, secure, and on-time departures.
- Enforced compliance with safety regulations and operational policies in a high-volume environment.
- Resolved passenger service issues by gathering information, evaluating facts, and ensuring proper documentation.
- Coordinated with airline staff, ground operations, and regulatory bodies to maintain compliance and service standards.
- Collaborated with airline partners to ensure seamless communication during operations.
- Managed gate, ramp and cabin services for each flight.
Compliance & Documentation Specialist
Yombu Inc.
McLean
05.2019 - 04.2021
- Conducted daily reviews of liability waivers, forms, and case documentation to ensure accuracy, compliance, and policy adherence.
- Verified collected information, flagged discrepancies, and escalated potential violations for further review.
- Interviewed and collaborated with client executives to clarify requirements and resolve issues.
- Evaluated high volumes of case data across multiple platforms to identify inconsistencies.
- Provided quality assurance on compliance-driven documentation and trained offshore teams on onboarding and investigations.
- Collaborated with teams to ensure clarity in technical documentation and user manuals.
- Managed document control systems to facilitate easy access to important information.
- Reviewed and edited documents for accuracy, consistency, and compliance with company standards.
- Assisted in developing templates for reports, proposals, and presentations across departments.
- Gathered feedback from users to improve the quality of documentation materials.
- Distributed project requirements, technical requirements, and deadlines to team members and responded to questions.
Operations Intern
Yombu Inc.
McLean
05.2018 - 05.2019
- Supported Marketing, Sales, and Operations teams in client outreach and onboarding.
- Engaged directly with customers to promote services, gather documentation, and secure new signups.
- Assisted in streamlining daily operational processes and improving workflow efficiency.
- Collaborated with departments to enhance communication and improve service delivery.
- Participated in team meetings to provide input on operational strategies and improvements.
- Identified, analyzed, and implemented cost-saving strategies for operational activities.
Education
Bachelor of Science - Criminal Justice
Midwestern State University
Wichita Falls, TX12-2026
Skills
- Investigations & Case Review
- Documentation Verification & Compliance
- Report Writing & Information Gathering
- Policy Adherence
- Customer Service & Passenger Support
- Analytical Thinking & Problem-Solving
- Team Leadership & Collaboration
- Ground Operations & Airport Security
- FAA & International Travel Regulations
- Ticketing, Boarding & Reservations
- Crisis Management
- Microsoft Office
Awards
- Panther Pride Award, Recognized for upholding academic standards and behavioral excellence, 2018–2019
- PFHS Academic Persistence Award, Honored for exemplary persistence and academic progress, 2017–2018
- National Swimming Award Winner, Nepal
Timeline
Passenger Service Agent
Menzies Aviation / Frontier Airlines
05.2026 - Current
Passenger Services Lead
Swissport
03.2024 - 11.2024
Compliance & Documentation Specialist
Yombu Inc.
05.2019 - 04.2021
Operations Intern
Yombu Inc.
05.2018 - 05.2019
Bachelor of Science - Criminal Justice
Midwestern State University