Rashina Jones
Amityville
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Dietary Aide
The Sisters of St. Dominic
Amityville
10.2020 - Current
- Ensured compliance with safety and hygiene standards through diligent food handling practices.
- Assisted in food preparation and served resident meals and snacks while maintaining a safe and clean environment.
- Delivered exceptional customer service by addressing inquiries and providing assistance to residents.
- Ability to follow simple instructions and work as a team is required
- Must be able to stand for long periods of time and lift 5-10 lbs.
Call Center Representative
NetTel USA Inc
Farmingdale
02.2018 - 08.2020
- Managed inbound and outbound calls, actively listening to customer needs and providing effective solutions to their issues.
- Handled customer calls, addressing questions and resolving concerns to enhance customer satisfaction.
- Handled inbound customer inquiries efficiently and professionally.
- Resolved customer complaints using effective communication techniques.
- Documented customer interactions accurately in the CRM system.
Assistant Teacher/Floater
Marks of Excellence
Amityville
10.2018 - 03.2020
- Assisted teachers with lesson preparation by organizing materials and setting up equipment to facilitate effective learning.
- Revise lesson material with students individually or in small groups.
- Maintained a safe and clean classroom environment to support student well-being and focus.
- Supervised students during activities to ensure safety and engagement. during non-classroom times including in-between classes, during lunch, and on field excursions.
- Work with the lead teacher to monitor the class schedule.
Dietary Aide
Brunswick Psychiatric Hospital
New York
11.2016 - 11.2018
- Delivered exceptional customer service by promptly addressing resident inquiries and needs.
- Assisted in food preparation and service of resident meals and snacks while ensuring a safe, clean environment.
- Acquired skills in food handling within fast-paced settings, enhancing efficiency in meal service.
- Ability to follow simple instructions and work as a team required
- Must be able to stand for long periods of time and lift 5-10 lbs.
Food Server
Dominican Village
Amityville
02.2016 - 09.2018
- Delivered meals to residents in dining area, ensuring proper portioning and appealing presentation to enhance dining experience.
- Utilized food service skills to efficiently serve meals, contributing to smooth dining operations and resident satisfaction.
- Provided compassionate care and assistance to residents, addressing daily needs and fostering a supportive environment.
Education
High school diploma - Diploma
Amityville Memorial High School
Amityville, NY06-2013
Diploma - Nutrition
Bauman College
Emeryville, CA05-2023
Skills
- Food Preparation
- Dietary Aide Experience
- Food handling
- Meal Presentation
- Customer support
- Billing and Coding
- CPT Coding
- Medical Billing
- ICD-9
- Team collaboration
- Active listening
- Time management
- Hospital experience
Accomplishments
Caring for residents
Skills Used
learned is how to serve food
Learned how to handle high volume inbound phone calls
Learned patience
Timeline
Dietary Aide
The Sisters of St. Dominic
10.2020 - Current
Assistant Teacher/Floater
Marks of Excellence
10.2018 - 03.2020
Call Center Representative
NetTel USA Inc
02.2018 - 08.2020
Dietary Aide
Brunswick Psychiatric Hospital
11.2016 - 11.2018
Food Server
Dominican Village
02.2016 - 09.2018
High school diploma - Diploma
Amityville Memorial High School
Diploma - Nutrition
Bauman College