RaShion Reed
Texarkana,TX
Summary
Proven leader in pharmacy services with extensive experience at Walgreens, adept in medication dispensing and upholding HIPAA regulations. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality , speed and process optimization. I pride myself in being articulate, energetic, and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician Lead
Walgreens
03.2024 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Pharmacy Technician Trainee
Super 1 Foods Pharmacy
03.2022 - 03.2024
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
Customer Service Representative
Super 1 Foods
08.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Business Development Specialist
BPL Plasma Center
01.2019 - 07.2020
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
Phlebotomist
BPL Plasma Center
07.2017 - 01.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Office Cashier
Super 1 Foods
07.2016 - 10.2018
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with team members to maintain a clean and organized workspace, promoting productivity.
- Answered customer inquiries and clarified details regarding charges.
- Safeguarded sensitive customer information through meticulous handling of personal data during transactions.
Education
Associate of Applied Science - Funeral Education
University of Arkansas Community College-Hope
Hope, AR05.2023
High School Diploma -
Hope High School
Hope, AR05.2010
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Patient confidentiality
- Prescription Verification
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician Lead
Walgreens
03.2024 - Current
Pharmacy Technician Trainee
Super 1 Foods Pharmacy
03.2022 - 03.2024
Customer Service Representative
Super 1 Foods
08.2020 - 02.2022
Business Development Specialist
BPL Plasma Center
01.2019 - 07.2020
Phlebotomist
BPL Plasma Center
07.2017 - 01.2019
Office Cashier
Super 1 Foods
07.2016 - 10.2018
Associate of Applied Science - Funeral Education
University of Arkansas Community College-Hope
High School Diploma -
Hope High School