Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rashon Murph

Fort Myers,FL

Summary

Dynamic relationship manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

9
9
years of professional experience

Work History

Property Damage Adjuster

Progressive
Fort Myers, FL
06.2022 - Current
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.

Limited Surety Agent

Liberty Bail Bonds
Fort Myers, FL
09.2020 - 06.2022
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Attended court to confirm attendance of each defendant at scheduled times.
  • Located, apprehended and returned suspects to court or jail after missed court appearances.
  • Assessed defendants' background and to repay bail bonds.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Processed payments from defendants to secure bonds.

General Store Manager

Tropical Smoothie Cafe
Fort Myers, FL
08.2018 - 09.2020
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Mobile Banking District Officer

Ocean Bank
Miami, FL
04.2018 - 12.2018
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Personal Banking Officer

Wells Fargo
Cape Coral, FL
08.2013 - 03.2018
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.

Education

Bachelors In Science - in Progress

Florida Gulf Coast University
Fort Myers, FL

Associate of Arts - General Studies

Florida SouthWestern State College
Fort Myers, FL

Skills

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Accomplishments

    Chairperson of the year for Marketing and Training for the Key Club (Kiwanis) District of Florida

Timeline

Property Damage Adjuster

Progressive
06.2022 - Current

Limited Surety Agent

Liberty Bail Bonds
09.2020 - 06.2022

General Store Manager

Tropical Smoothie Cafe
08.2018 - 09.2020

Mobile Banking District Officer

Ocean Bank
04.2018 - 12.2018

Personal Banking Officer

Wells Fargo
08.2013 - 03.2018

Bachelors In Science - in Progress

Florida Gulf Coast University

Associate of Arts - General Studies

Florida SouthWestern State College

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Rashon Murph