RaShonda Johnson
Houston
Summary
Capable Claims Representative adept at claims investigation, information review and settlement management. Positive and reliable professional with detail-oriented and systematic approach. Bringing 20 years of related experience. Skilled in interviewing, records searching and documentation. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and s strong work ethic.
Overview
21
21
years of professional experience
Work History
Claims Representative
Social Security Adminstration
06.2004 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resoultion
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained up-to-date knowledge of regulatory changes, ensuring company compliance
- Reduced claim resolution times with thorough documentation and timely follow-up.
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
Bachelor of Science - Mathematics
Jarvis Christian College
Hawkins, TX05-2004
Skills
- Microsoft office
- Claims investigation
- Database management
- Time management
- Documentation review
- Team collaboration
- Conflict resolution
- Decision-making
- Interpersonal communication
- Documentation research
- Claims processing
- Customer service
Timeline
Claims Representative
Social Security Adminstration
06.2004 - Current
Bachelor of Science - Mathematics
Jarvis Christian College
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