RaShonda Williams
New Orleans,USA
Summary
Special Programs Coordinator with strong background in program management and strategic planning. Known for effective team collaboration and flexibility in dynamic environments. Skilled in project coordination, cross-organizational communication, and resource allocation. Valued for reliability, initiative, and results-driven mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Special Programs Coordinator
Housing Authority of New Orleans
09.2025 - Current
- Coordinated community outreach initiatives to enhance resident engagement and program participation.
- Developed and implemented strategic plans for housing assistance programs, improving service delivery efficiency.
- Delivered comprehensive briefing to ensure participant understanding of program guidelines and compliance standards.
- Collaborated with local organizations to expand support services available to residents, enhancing program effectiveness.
- Facilitated communication between cross-functional teams involved in program planning and execution, fostering productive collaboration.
- Presented regular updates at board meetings regarding program performance and future goals ensuring transparency.
- Analyzed program data to identify trends, driving improvements in service delivery and resource allocation.
Housing Specialist - Special Programs, CCD Program
Housing Authority of New Orleans
01.2024 - 09.2025
- Provide assistance to individuals and families in need of affordable housing.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Provide information on government housing programs and subsidies.
Recertification Clerk
Express Employment Professionals
01.2021 - Current
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Collaborated with team members to streamline administrative procedures for improved accuracy.
- Supported financial transactions by processing invoices and maintaining accurate accounts payable records.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Police Communication Technician
City of New Orleans
07.2021 - 10.2021
- Processed criminal histories, warrants and court dispositions utilizing NCIC and NLETS computer systems.
- Provided investigative assistance to law enforcement agencies in locating missing persons, wanted suspects, stolen vehicles and articles.
- Assisted with administrative duties such as data entry of information into the NCIC system.
- Documented all inquiries made via NCIC and NLETS systems.
- Maintained a log of all criminal justice activities related to the NCIC system.
- Responded promptly to inquiries from other law enforcement agencies regarding active cases involving suspects or victims.
- Verified state motor vehicle registration information against records maintained by DMV offices.
- Adhered strictly to departmental policies governing access to confidential files.
Education
Computer And Information Sciences
Dillard University
New Orleans, LASkills
- Engaged Listener
- Data Systems Operation
- Clerical
- Documentation & Reporting
- Customer Service
- Records Maintenance
- Critical Thinking
- Cross-Departmental Teamwork
- Information Relay
Certification
- CSEC-HCV, Housing Authority of New Orleans - 2024
- CSOC-HCV, Housing Authority of New Orleans- 2024
Timeline
Special Programs Coordinator
Housing Authority of New Orleans
09.2025 - Current
Housing Specialist - Special Programs, CCD Program
Housing Authority of New Orleans
01.2024 - 09.2025
Police Communication Technician
City of New Orleans
07.2021 - 10.2021
Recertification Clerk
Express Employment Professionals
01.2021 - Current
Computer And Information Sciences
Dillard University