Rashunda Harris
Charlotte,NC
Summary
Detail-oriented Administrative Specialist experienced in supporting high-volume workloads and delivering exceptional clerical and customer service performance. Achieved efficient operations through strong organizational, time management, and communication skills, while ensuring compliance in payroll processing and invoice management. Focused on enhancing collaboration across teams and maintaining accurate documentation to drive problem-solving in cross-functional environments.
Overview
16
16
years of post-secondary education
12
12
years of professional experience
Work History
Administrative Specialist 1
NC Department of Transportation
Charlotte, NC
01.2023 - Current
- Managed invoices and payments to ensure timely processing and accuracy
- Process payroll in Beacon SAP
- Enter Time and Expense in Beacon SAP
- Maintaining personnel records and documents (Personnel Files)
- Managed distribution of paycards to employees
- Addressed and resolved operational challenges to improve workflow efficiency
- Maintain and manage office duties
- Organizing and keeping business records
- Handling incoming and outgoing checks and bonds
- Ordering office supplies/ work boots/ booking classes
- Hosting Interviews
- Managing Interview Scheduling
- Completed requisite documentation for projects
- Assigning encroachments and Driveway permits
- Maintained permit report for tracking project statuses and compliance
- Accessing and reading Maps
- Permit Approval packages
- Bonds Coordinator
- Adopt A Highway coordinator
- Conduct research
- Managed store access and security as key holder
Administrative Associate II
NC Department of Transportation
Charlotte, NC
01.2023 - 01.2024
- Managed invoices and payments, ensuring timely processing and accuracy.
- Enter Time and Expense in Beacon SAP
- Enter Time and Expense in Beacon SAP
- Prepared permit application packages
- Assigned encroachments and driveway permits, facilitating compliance with local regulations.
- Responded to incoming phone calls
Warranty Coordinator
Electrolux
Charlotte, NC
01.2017 - 01.2023
- Managed escalated service requests to resolve issues efficiently.
- Contributed to cost savings of 270 million dollars.
- Resolved escalated service requests through effective problem-solving techniques.
- Exceeded expectations on the quarterly scorecard.
- Built strong relationships with Servicers and Dealers
- Collaborated with other teams to streamline processes and improve efficiency.
- Provided customer support by addressing inquiries and resolving issues.
- Developed relationships with customers through regular communication and follow-ups.
Call Center Representative
Carrier Commercial Service
Charlotte, NC
01.2015 - 01.2017
- Analyzed incoming requests and redirected to appropriate national departments to ensure efficient handling.
- Delivered excellent customer service to internal and external clients at local and national levels.
- Manage all customer interactions via inbound phone, email, fax, and written correspondence
- Resolve daily complex customer issues.
- Provided first-class customer service to internal and external clients locally as well as nationally (including thermostats and large industrial-sized products)
- Analyze incoming requests and redirect them to the appropriate national departments.
- Resolved complex customer issues daily, contributing to improved customer satisfaction.
- Handled internal and external customer interactions in compliance with established procedures and standards.
- Actively monitor commercial sites, successfully troubleshoot issues, and notify personnel in accordance with standard work instructions.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina at Pembroke
Pembroke , NC 10.2006 - 10.2022
Skills
- Auditing/Analysis
- Multi-Channel Customer Care
- Escalation Management
- Research/Claim Resolution
- Scheduling
- Cross-Functional Problem Solving (internal and vendors)
- Sales/Negotiation
- Record Keeping
- Attention to detail
- Time Management Skills
- Organized
- Strong Interpersonal skills
- Collaborator/ Team Player
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- CRM SAP
- OMS- SAP ECC
- Service/Scheduling Service Power
- Sales Force
- Service Bench
- Ariba
- SAP payroll
- Permit processing
- Invoice management
Timeline
Administrative Specialist 1
NC Department of Transportation
01.2023 - Current
Administrative Associate II
NC Department of Transportation
01.2023 - 01.2024
Warranty Coordinator
Electrolux
01.2017 - 01.2023
Call Center Representative
Carrier Commercial Service
01.2015 - 01.2017
Bachelor of Arts - Criminal Justice
University of North Carolina at Pembroke
10.2006 - 10.2022