Rashunda L. Winters
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
17
17
years of professional experience
Work History
Member Service Representative
Planet Fitness
05.2024 - Current
- Greet members, prospective members and guests, providing exceptional customer service
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system
- Responsible for maintaining the comfortable, clean, and friendly atmosphere
- Providing information about member fees, benefits, policies, and procedures
Self Employed Braider
Galore
12.2022 - 07.2024
- Perform various braiding techniques
- Clean station
- Provide protective styles as faux locs, knotless and butterfly locs
- Keep shop clean and organized
Caregiver
Capri Communities
07.2023 - 01.2024
- The Caregiver provides personal care and incidental Activities of Daily Living to RCAC, CBRF, and/or Memory Care residents of Capri Communities LLC, with adherence to organizational and regulatory requirements
- Assist RCAC, CBRF and/or Memory Care residents in maintaining their greatest independence with activities of daily living such as bathing, grooming, toileting and nutritional needs
- Also helps with preparing meals, laundry and maintaining a clean, safe physical environment
- Assist residents with mobility and transfers
- Assist residents with medical administration and maintains related reporting requirements
Self Employed Braider
Galleria DeBeaute
06.2022 - 12.2022
- Perform various braiding techniques
- Clean station
- Provide protective styles as faux locs, knotless and butterfly locs
- Keep shop clean and organized
Chargeback Associate I
FIS
06.2021 - 06.2022
- Handle all aspects of the dispute process in compliance with Visa/Mastercard, federal and state rules and regulations
- Review, research and initiate the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments
- Ensure compliance with federal and state regulations in resolving billing errors
- Handle/resolve non-posted items, retrieval projects and authorization chargebacks
- Meet the standards of the job, such as quality standards and adherence to schedule
Fraud Associate I
FIS
10.2019 - 06.2021
- Addressing a high volume of inbound calls
- Using resources to troubleshoot and appropriately resolve customer inquiries
- Document and update fraud databases
- Follow up on escalated issues with coaching to learn appropriate solutions
- Resolve suspicious phones calls
Frozen/Dairy Stocker
Walmart
09.2019 - 10.2019
- Working overnight to ensure all product and merchandise is fully stocked
- Greeting customers, taking responsibility of locating products, price-checking items
- Organizing store shelves, displays, freezers and backroom
- Utilize pallets, compactor, and balers
- Keep area clean, sanitized and customer ready
Patient Access Scheduler
ProHealth Care
01.2019 - 09.2019
- Supports patient care by scheduling appointments, insurance verification, and prescription refills
- Processing referrals, specialty making outbound calls to schedule necessary appointments
- Handle patient's inquiries and resolve issues in a timely manner
- Handles 80-180 calls a day
- Train new staff
- Epic Super User
Scheduling/Registration Rep.
Children's Hospital of WI
12.2018 - 01.2019
- Scheduling appointments and patient registration, insurance registration
- Creating referrals, transcribing orders, processing faxes
- Handles 65-150 calls
- Making sure patient accounts are updated and current for registration
Patient Access Scheduler
ProHealth Care
05.2018 - 12.2018
- Supports patient care by scheduling appointments, insurance verification, and prescription refills
- Processing referrals, making outbound calls to schedule necessary appointments
- Handle patient's inquiries and resolve issues in a timely manner
- Handles 80-150 calls a day
Child Care Worker
YMCA
09.2017 - 05.2018
- Teach dance classes
- Host birthday parties, youth night and events
- Keep facility clean
- Child watch
Claims Representative
United Health Care
01.2016 - 05.2018
- Proactively identifies solutions to non-standard requests
- Solves moderately complex problems on own
- Works with team to solve complex problems
- Plans, prioritizes, organizes and completes work to meet established objectives
- Team negotiating with regulations and expenses being approved
Card Services Advocate II
Kohl's Credit Operations Center
10.2012 - 09.2015
- Handles customer inquiries and resolves issues
- Answer high volume of calls as it relates to online of business (my kohl's charge)
- Assists in processing miscellaneous customer support work and other account maintenance
- Provides fresh, genuine, caring and courteous responses to customer by utilizing soft skills, including pleasant and enthusiastic tone of voice, willingness to assist that drive of a positive customer experience
Telephone Customer Service Representative
Tri City Operations Center
06.2012 - 09.2012
- Answer multi-line telephone and emails in a timely manner; utilize MS Excel to log calls
- Provide excellent customer service
- Assist customers with enrollment and management of online banking accounts
- Complete audits for debit cards
Senior Personal Banking Representative
07.2007 - 06.2012
- Counsels customer accounts
- Accurately completed deposits and withdrawal transactions
- Opened checking, savings, money market, and CD accounts
- Trained new employees on policies and procedures
Education
Associate of Applied Science - Medical Administrative Assistant
Bryant And Stratton College
Wauwatosa, WI05.2011
Skills
- Customer Service
- Financial Transactions
- Customer Support
Timeline
Member Service Representative
Planet Fitness
05.2024 - Current
Caregiver
Capri Communities
07.2023 - 01.2024
Self Employed Braider
Galore
12.2022 - 07.2024
Self Employed Braider
Galleria DeBeaute
06.2022 - 12.2022
Chargeback Associate I
FIS
06.2021 - 06.2022
Fraud Associate I
FIS
10.2019 - 06.2021
Frozen/Dairy Stocker
Walmart
09.2019 - 10.2019
Patient Access Scheduler
ProHealth Care
01.2019 - 09.2019
Scheduling/Registration Rep.
Children's Hospital of WI
12.2018 - 01.2019
Patient Access Scheduler
ProHealth Care
05.2018 - 12.2018
Child Care Worker
YMCA
09.2017 - 05.2018
Claims Representative
United Health Care
01.2016 - 05.2018
Card Services Advocate II
Kohl's Credit Operations Center
10.2012 - 09.2015
Telephone Customer Service Representative
Tri City Operations Center
06.2012 - 09.2012
Senior Personal Banking Representative
07.2007 - 06.2012
Associate of Applied Science - Medical Administrative Assistant
Bryant And Stratton College
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