Ratasha King-Bailey
Sacramento,CA
Summary
Dynamic leader with a proven track record at Federal Express, enhancing customer satisfaction through exceptional service and efficient problem resolution. Expert in financial management and strategic planning, I excel in employee development and team collaboration. Achieved significant improvements in operational efficiency and customer retention by leveraging skills in quality assurance and strategic decision-making. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Motivated business professional bringing 15 years of entrepreneurial experience. Well-versed in training, educating, motivating, and supporting staff members. I am very versatile, definitely a team player who plays her position, but ready and willing to take the lead when needed.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Owner
A Fresh Start
01.2012 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions for their credit and financial situation.
- Handled problematic customers and clients to better understand the credit repair process.
- Conducted classes on financial literacy, credit management and credit building.
Coordinator
Rodney King Foundation
03.2009 - 06.2012
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Created job files for each project and maintained current data in each file.
- Monitored project progress, identified risks and took corrective action as needed.
- Kept corporate and client information confidential, adhering to data safety measures.
- Developed and implemented project plans and budgets to ensure successful execution.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
One Call Customer Service Representative
Federal Express
09.2005 - 03.2008
- Provided Superb Customer Service To High Revenue Accounts
- Responded to customer requests, creating new ways better assist the customer.
- Build Rapport with Client, in effort to obtain more of their business from our competitors.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
Education
Business
Cosumnes River College
Sacramento, CA08.2026
High School Diploma -
Misty Mountains Private High School
Colorado Springs, CO06.1997
Skills
- Financial Management
- Employee Development
- Resources Allocation
- Strategic Planning
- Customer Service
- Quality Assurance
- Consulting
- Team Collaboration and Leadership
- Driven and Determined
- Attention to Detail
- Customer Relations
- Strategic Decision-Making
Certification
Typing Certificate for 45 WPM
Timeline
Business Owner
A Fresh Start
01.2012 - Current
Coordinator
Rodney King Foundation
03.2009 - 06.2012
One Call Customer Service Representative
Federal Express
09.2005 - 03.2008
Business
Cosumnes River College
High School Diploma -
Misty Mountains Private High School
Typing Certificate for 45 WPM
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