Ratchelle Dean
Ruskin,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Mail Carrier
United States Post Office
Sun City Center, Florida
08.2023 - Current
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Operated a vehicle in accordance with safety regulations.
- Reported any damaged or missing mail items to supervisor immediately.
- Responded to customer inquiries regarding postal services and products.
- Provided friendly customer service at all times while delivering mail.
- Verified accuracy of addresses before delivering packages.
- Checked incoming mail for proper postage and correct names and addresses.
- Assisted other carriers with their routes as needed during peak periods.
- Organized parcels into appropriate size containers for transport.
- Conducted regular check-ins with supervisors throughout the day.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Sold stamps and money orders to mail customers along daily route.
- Delivered various types of mail on routes according to strict timelines.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Used road maps or GPS to verify routes and designated addresses.
Pharmacy Clerk
Kaiser Permanente
Mountain View , CA
06.2005 - 08.2008
- Assisted customers with selecting and purchasing medications.
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Verified accuracy of prescriptions filled by pharmacists.
- Entered patient data into computer system to maintain accurate records.
- Received written or telephone prescriptions from physicians' offices and hospitals.
- Processed payments from customers using cash registers or other electronic systems.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Assisted with preparing insurance forms for reimbursement purposes.
- Restocked shelves and prepared expired drugs for return.
- Supported pharmacist in preparing daily prescriptions.
- Counted and balanced cashier drawers.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Scanned items and checked pricing on cash register for accuracy.
- Remained aware of surroundings and secured cash to minimize loss potential.
Food Server
Red Lobster
Fremont, California
03.2003 - 07.2005
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Brought food and beverages to the table in a timely manner.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Followed proper cash handling procedures when accepting payments from customers.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
Executive Assistant
Cypress Semiconductor
Santa Clara, California
09.2000 - 03.2003
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed daily invoices, reports and proposals.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Coordinated multiple schedules using online calendaring system.
Education
Associate of Arts - Liberal Arts And General Studies
Chabot College
Hayward, CA06-2003
Skills
- Team Collaboration
- Problem-solving aptitude
- Record-keeping
- Reliability
- Time Management
- Inventory Management
- Schedule Management
- Effective Communication
- Goal Setting
- Problem-Solving
- Professionalism
- Cultural Awareness
- Customer Service
- Teamwork skills
- Team building
Timeline
Mail Carrier
United States Post Office
08.2023 - Current
Pharmacy Clerk
Kaiser Permanente
06.2005 - 08.2008
Food Server
Red Lobster
03.2003 - 07.2005
Executive Assistant
Cypress Semiconductor
09.2000 - 03.2003
Associate of Arts - Liberal Arts And General Studies
Chabot College