Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rathnashree Francis

Rathnashree Francis

Wilson,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responsive team leader with strong and positive background combined with motivational and encouraging style. Well-organized and proactive retail professional with good communication skills and positive attitude. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

4
4
years of professional experience

Work History

Sales Associate Supervisor

United Bank
08.2021 - Current
  • Promoted business' development by building and maintaining relationships with new clients.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Mentored new sales associates to contribute to store's positive culture.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Managed over 50 customers per day.

Retirement Benefits Counselor

North Carolina Department Of State Treasurer
10.2019 - 05.2020
  • Took inbound calls from established customers to assist with retirement issues.
  • Explained advantages and limitations of different benefit programs and policies.
  • Provided subject matter expertise on eligibility, coverage and other benefits matters.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email.
  • Analyzed financial information obtained from clients to determine strategies for meeting client’s financial objectives.
  • Provided knowledgeable advice on benefits matters such as eligibility and coverage.
  • Answered questions and built interest with friendly and knowledgeable support.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Managed over 50 customer calls per day.

Front Desk Administration

H&r Block
01.2019 - 05.2019
  • Organized, maintained and updated information in computer databases.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected room deposits, fees, and payments.
  • Managed over 25 customers per day.

Education

Bachelor of Science - Business Administration

University of Mount Olive
Mount Olive, NC
12.2018

Skills

  • Product Knowledge
  • Time Management
  • Coaching and Mentoring
  • Goals and Performance
  • Verbal and Written Communication
  • Analytical Problem Solver
  • Retail Knowledge
  • Operating Procedures and Policies

Languages

English
Full Professional
Tamil
Native or Bilingual

Timeline

Sales Associate Supervisor

United Bank
08.2021 - Current

Retirement Benefits Counselor

North Carolina Department Of State Treasurer
10.2019 - 05.2020

Front Desk Administration

H&r Block
01.2019 - 05.2019

Bachelor of Science - Business Administration

University of Mount Olive

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Rathnashree Francis