Steve Perez

• Guided customers through vehicle selection, financing process, and ownership experience.
• Built rapport with customers to understand needs and recommend appropriate solutions
• Managed follow-ups, appointments, and customer communication.
• Used CRM tools to track leads and maintain relationships.

• Supervised sales team to achieve performance targets and improve customer satisfaction.
• Trained new associates on product knowledge, sales techniques, and customer service standards.
• Analyzed sales data to identify trends and adjust strategies for enhanced performance.
• Managed inventory levels and ensured accurate stock replenishment processes were followed.
• Wireless Solutions Expert: Specialize in upgrading and optimizing smartphones, tablets, and connected devices to meet customer needs while boosting customer satisfaction and retention
• Client-Focused Sales Approach:Adept at identifying the right devices and service plans for individual and business clients, ensuring a seamless and value-driven upgrade experience
• Tech-Savvy Product Knowledge: In-depth understanding of the latest mobile technology, device features, and Verizon's full suite of wireless services.
• Customer Relationship Management:

Build and maintain strong relationships with clients, resulting in repeat business, referrals, and consistent achievement of sales goals.