RaTonya Wilkins
Birmingham,AL
Summary
Dynamic EVS Supervisor with a proven track record at UAB Medical West, excelling in staff leadership and quality control. Enhanced operational efficiency through innovative training programs and cross-departmental collaboration, achieving significant improvements in service delivery. Committed to maintaining safety and sanitation standards while fostering a culture of exceptional customer service.
Overview
11
11
years of professional experience
Work History
EVS Supervisor
UAB MEDICAL WEST
Birmingham, AL
06.2022 - 02.2026
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Analyzed operational processes, identifying areas for improvement and implementing best practices for enhanced outcomes.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Supervised daily operations of environmental services team to ensure high standards of cleanliness and safety.
EVS Supervisor
Grandview Medical Center
Birmingham, AL
10.2020 - 05.2022
- Developed training programs for staff, enhancing skill sets and improving service delivery efficiency.
- Led cross-departmental initiatives to improve collaboration between environmental services and clinical teams.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
- Worked with front desk to respond promptly to all guest requests.
Customer Assistance Representative
Banks Brothers Construction
Birmingham, AL
08.2015 - 09.2020
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed solutions for client issues, enhancing overall customer satisfaction and loyalty.
Education
Diploma - Standard
Paul W Bryant High School
Tuscaloosa AL05.2007
Skills
- Decision-making
- Analytical thinking
- Team building
- Customer service
- Goal oriented
- Strategic thinking
- Influencing others
- Coaching and mentoring
Timeline
EVS Supervisor
UAB MEDICAL WEST
06.2022 - 02.2026
EVS Supervisor
Grandview Medical Center
10.2020 - 05.2022
Customer Assistance Representative
Banks Brothers Construction
08.2015 - 09.2020
Diploma - Standard
Paul W Bryant High School