Ratthaphong Oniam
SOMERVILLE,MA
Summary
Proven track record in enhancing guest satisfaction and teamwork. Skilled in customer service and problem-solving, adept at fostering collaboration and efficiently resolving guest complaints. Demonstrates strong multitasking and excellent communication, seeking a position as a flight attendant with Delta Air Lines to learn aircraft safety and provide passengers a safe and comfort flight experience.
Overview
5
5
years of professional experience
Work History
In Room Dining Server
The Charles Hotel (Aimbridge Hospitality)
1 Bennett St, Cambridge, MA 02138
06.2024 - Current
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
Restaurant Server
Thai Sweet Basil (TSBA Inc)
209 N Main St, Andover, MA 01810
01.2023 - 06.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Restaurant Server
Mae Asian Eatery
781 Main St, Cambridge, MA 02139
02.2021 - 05.2021
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Restaurant Server
Mai Thai Cusine
435 Lincoln Ave, Steamboat Springs, CO 80487
09.2020 - 01.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Housekeeper
Hyatt Regency Downtown Boston
1 Ave De Lafayette, Boston, MA 02111
06.2019 - 08.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Bachelor Of Science - Statistics
Kasetsart University
50 Ngamwongwan Rd, Lat Yao, Chatuchak, Bangkok 10905.2019
Skills
- Strong multitasking
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Excellent Communication
- Self Motivation
- Problem-Solving
Timeline
In Room Dining Server
The Charles Hotel (Aimbridge Hospitality)
06.2024 - Current
Restaurant Server
Thai Sweet Basil (TSBA Inc)
01.2023 - 06.2024
Restaurant Server
Mae Asian Eatery
02.2021 - 05.2021
Restaurant Server
Mai Thai Cusine
09.2020 - 01.2021
Housekeeper
Hyatt Regency Downtown Boston
06.2019 - 08.2019
Bachelor Of Science - Statistics
Kasetsart University