Ratyshia Copeland
Baltimore,MD
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Allcare Chiropractic
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in/ check- out process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Complete administrative tasks such as filing, data entry, and document preparation.
- Scheduled, coordinated and confirmed appointments
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
SAHM/ Home Maker
SAHM
06.2021 - 05.2024
- Worked effectively in fast-paced environment
- Assisted with day-to-day operations inside the home, while raising 4 children
- Organized and maintained home schooling curriculum for school children
- Worked flexible hours across night, weekend, and holiday schedules.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Manager
Amedisys Hospice
05.2019 - 06.2021
- Coordinated staff scheduling, payroll for 102 employees, and accurate physician billing
- Kept accurate HR files for all employees, and medical directors
- Enhanced team collaboration by organizing meetings, morning huddles, promoting a positive work environment.
- Resolved invoice discrepancies and customer billing issues with timely attention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee
was absent or at lunch.
Business Office Specialists
Amedisys Hospice
12.2018 - 05.2019
- Provided reception services by greeting visitors, signing in visitors and directing visitors to appropriate personnel.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Maintained computers, telephone systems, copiers and fax machines.
- Streamlined office operations by implementing efficient filing systems and workflow processes.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
Cambridge South Dorchester High School
05-2008
Skills
- Customer service
- Attention to detail
- Data entry
- Administrative skills
- File organization
- Initiative-taking
- Multitasking and organization
Timeline
Front Desk Receptionist
Allcare Chiropractic
05.2024 - Current
SAHM/ Home Maker
SAHM
06.2021 - 05.2024
Office Manager
Amedisys Hospice
05.2019 - 06.2021
Business Office Specialists
Amedisys Hospice
12.2018 - 05.2019
Cambridge South Dorchester High School
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