Ratyshia Copeland
Baltimore,MD
Summary
Organized and dedicated Administrative professional, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
AllCare Chiropractic LLC
05.2024 - 09.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling
- Accurate documentation of services rendered, and accurate bill pay
- Provided exceptional customer service, addressing patient inquiries and concerns promptly
- Knowledge of insurance claims, workman’s comp claims, and working with attorneys, benefiting each specific case
- Ability to multitask between phones, computer, and customer concerns
- Trained new staff on front desk protocols, enhancing team performance and service delivery standards
- Maintained, organized and cleaned front office area to create professional and welcoming environment for visitors and employees
Full Time Caregiver – Stay at Home Mom
Stay At Home Mom
06.2022 - 05.2024
- Managed all expenses. family spending, budgeted household bills
- Scheduled and kept accurate accounts of activities and appointments
- Taught 3 kids with virtual learning partnership, through BCBS, yielding exceptional academic growth
- Partnered with after school Cheer program as Assistant Coach, mentoring young girls throughout Baltimore City in Cheer and Dance, increasing positive feedback from the City of Baltimore
Office Manager
AMEDISYS HOSPICE
05.2019 - 06.2021
- Maintained office morale
- Kept accurate HR files for all employees, and medical directors
- Ensure billing is completed timely for all outpatient services
- Delegated office staff to perform administrative duties and share workloads
- Oversaw office inventory activities by ordering, stocking and shipment receiving
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Established and developed strong administrative team by delivering ongoing coaching and motivation
- Completed bi-weekly payroll for 102 employees
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent
Business Office Specialist
AMEDISYS HOSPICE
12.2018 - 05.2019
- Provided reception services by greeting visitors, signing in visitors, and directing visitors to appropriate personnel
- Operated telephone console to receive incoming calls
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms
- Maintain accurate accounts of scheduled visits for each patient, Hospice Aids, and Registered Nurses
- Keep accurate record of office supplies, and orders as necessary
- Collected, arranged and input information into database system for all new admissions
- Assist in Hospice Admission’s process
- Maintained computers, telephone systems, copiers and fax machines
Hospice Aide
AMEDISYS HOSPICE
08.2016 - 12.2018
- Provided Palliative Care to terminally ill Patients
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities
- Comforted family members and offered attentive listening and high level of emotional support
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Provided care to patients throughout lifespan with consideration of aging processes
Education
Certificate - CNA/GNA
Chesapeake Community College
Wye Mills, MD04.2014
HS Diploma -
Cambridge South Dorchester High School
Cambridge, MD05.2008
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Verbal and written communication
- Ability to Multi-Task
Timeline
Front Desk Receptionist
AllCare Chiropractic LLC
05.2024 - 09.2025
Full Time Caregiver – Stay at Home Mom
Stay At Home Mom
06.2022 - 05.2024
Office Manager
AMEDISYS HOSPICE
05.2019 - 06.2021
Business Office Specialist
AMEDISYS HOSPICE
12.2018 - 05.2019
Hospice Aide
AMEDISYS HOSPICE
08.2016 - 12.2018
Certificate - CNA/GNA
Chesapeake Community College
HS Diploma -
Cambridge South Dorchester High School