Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raul Andres Rodriguez Farias

Chicago,IL

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Case Manager

K.L.E.O Community Family Life Center
05.2024 - Current
  • Acts in a professional manner and maintains a professional attitude towards the public and colleagues; adheres to cultural diversity guidelines, and exhibits the fundamentals of good public/customer service.
  • Complies with school, system, state and federal regulations and policies, including the Code of Ethics and Social Work Code of Ethics as related to job requirements
  • Maintains confidentiality of sensitive information and material; adheres to chain of command.
  • Participates in professional organizations, workshops and staff development activities and applies what is learned to the job.
  • Keeps appropriate and accurate records as required for Title I and Education of Homeless Children and Youth
  • Collects data and prepares reports associated with the position as required by local, state, federal agencies, and homeless grant goals and objectives.
  • Assists in the identification of people as homeless according to SOG/All Chicago guidelines.
  • •Provides case management services for identified homeless children and youth.
  • Responsible for working with residents to identify and address service needs including housing, benefits, health, legal, etc either through referral or direct support.
  • Intake new residents, update HMIS, Apricot, Smartsheets with the residents information.
  • Exit all residents who are voluntarily exiting shelter via outmigration, moving with friends and family, to their own apartment or ASERAP eligible as well as those residents who are getting exited due to surpassing 48 hours curfew violations or being transferred to another shelter.
  • Provide individual counseling for resident misconduct and connect to appropriate supports.
  • Support shelter operations and respond to crisis scenarios and create an incident report.
  • Support connections to IL Coalition for Immigrant and Refugee Rights (ICCIR) CBO case managers and coordinate resources to ensure residents are receiving the support they need.
  • Work together as a team when asked to complete tasks and duties by Shelter Manager, Project Manager and/or Shift Supervisors. This does not mean that you will leave your duties for your day off so that your colleagues can complete it.
  • Communicate thoroughly with all of the leadership team if you have any questions or concerns, regarding your caseload.
  • Always allow for your colleagues to communicate with you in any environment and ensure the communication remains professional. Never cut off your colleague when speaking or talk over them.
  • Elevate all concerns that residents may have regarding their case if you are unable to answer their questions. These concerns need to be elevated to Shelter Manager and Project Manager so that we answer your concern.
  • Complete all tasks within a 24 hour deadline when given by the management team, such as moving residents from rooms due to bed bugs, verbal disagreement with another resident, closure of the room for maintenance requests.
  • When one of the residents goes into isolation, must be responsible to complete wellness checks on your resident who is currently in isolation.
  • Speak with empathy with the residents and allow them to express themselves when they have concerns. Once they have finished talking, always speak in a soft low tone to communicate with the residents. NEVER, in no circumstances, NEVER PROMISE or make PROMISES to the residents.
  • Coordinated care plans and resources for clients to ensure comprehensive support.
  • Developed individualized service plans by assessing client needs and goals.

Residential Aide

FAVORITE HEALTHCARE STAFFING
10.2023 - 05.2024
  • Support residents with their daily tasks, including bathing, dressing, and grooming.
  • Observe residents' health and general condition, reporting any changes to the appropriate team member.
  • Administer prescribed medications and treatments under the guidance of healthcare professionals.
  • Help with meal preparation and feeding, ensuring residents receive adequate nutrition.
  • Offer emotional support and companionship to residents.
  • Assist with housekeeping tasks like laundry, cleaning, and organization.
  • Maintain a safe and comfortable living environment for residents.
  • Accurately document and update records of residents’ care and activities.

Youth Care Worker

SUPREME LABOR COMPANY Subcontracted BY WYOMING NATIONAL LOGISTICS AT FORT BLISS EIS
05.2022 - 06.2023
  • Provide sustained and uninterrupted direct supervision of the children assigned to the worker from the start of the assigned shift until relieved.
  • Follow the instructions of medical/clinical staff regarding each child and inform Senior leads of information impacting the basic health and well-being of children assigned to the worker.
  • Communicate in a positive and respectful manner with children, and all agency staff including supervisors, co-workers.
  • Frequently traverse from one area of the facility to another both indoors and outdoors as needed to provide direct supervision of children.
  • Effectively communicate behavioral expectations and program regulations to children and enforce compliance with regulations and expectations by all children assigned to the worker.
  • Complete all required documentation prior to completion of shift
  • Meet all pre-determined deadlines required by program supervisor and federal partners.
  • Communicate effectively in writing and verbally in English and Spanish SPARK

Driver

DRIVER/WALMART
01.2022 - 05.2022
  • Shopping and delivering customer orders from Walmart and other retailers.
  • Operated delivery vehicles, ensuring timely and safe transportation of goods to designated locations.
  • Enhanced customer satisfaction by providing timely communication regarding delivery status and issues encountered.

Car insurance Agent

FLORIDA ONE INSURANCE
08.2021 - 01.2022
  • Promote the insurance agency to customers who need insurance
  • Resolve issues in a timely manner.
  • Prepare and present detailed reports on the progress of initiatives to management.
  • Create and implement marketing strategies to compete with other individuals or insurance companies.
  • Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals.
  • Maintaining the loyalty of clients to his/her insurance company.
  • Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.

SENIOR LEADER INSTALLER/PROGRAMER

DDMMD LOGISTICS CORP / SLEEP NUMBER
01.2021 - 07.2021
  • Drive and maximize area sales performance for their stores, the district, the region, and the company, and achieve key performance indicators (KPIs), inspecting and reinforcing the results and how they are achieved via in store visits.
  • Recruit, train, develop and motivate Store Managers who maximize sales and maintain high customer service within their store
  • Create a culture with store team members of continuous evolution that leverages a growth mindset, while modeling Sleep Number’s Core Competencies, values and commitments to Diversity, Equity and Inclusion
  • Drive sales through digital leads, utilizing data, technology, and analytics to deliver superior results.
  • Ability to build relationships with and utilize key support partners
  • Directly responsible for the selection, onboarding, training, engagement, performance accountability and professional development of Area Manager, Sales Managers and Sales Professionals.

Education

High School Diploma -

U.E San Vicente de Paul
01.2018

Skills

  • Bilingual
  • Microsoft Excel/ Power Point/ World
  • Multitask
  • Leadership
  • Time management
  • Conflict Resolution
  • Collaboration/Organization
  • Documentation
  • Case Management
  • Case documentation
  • Organization and multitasking
  • Active listening
  • Empathy
  • Problem Solving

Certification

  • Homeless Management information system (HMIS) Certificate
  • Sexual Harassment 01/2024
  • Illinois Mandated Report 10/2023
  • Deescalation Techniques 10/2023
  • Active Shooter Response 10/2023
  • Life-Health Insurance/ Customer Representative Agent 06/2021
  • IS-100.c: Introduction to Incident Command System, ICS-100
  • IS-200.c: Basic Incident Command System for Initial Response, ICS-200
  • IS-700.b: An Introduction to the National Incident Management System
  • IS-800.d: National Response Framework, An Introduction
  • IS-1000: Public Assistance Program and Eligibility
  • 0440 - Insurance Customer Representative License # W642566 Issued 2021-09-03
  • 0215 - Life, Health & Variable Contracts Insurance Agent License # W642566 Issued 2021-07-02

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Case Manager

K.L.E.O Community Family Life Center
05.2024 - Current

Residential Aide

FAVORITE HEALTHCARE STAFFING
10.2023 - 05.2024

Youth Care Worker

SUPREME LABOR COMPANY Subcontracted BY WYOMING NATIONAL LOGISTICS AT FORT BLISS EIS
05.2022 - 06.2023

Driver

DRIVER/WALMART
01.2022 - 05.2022

Car insurance Agent

FLORIDA ONE INSURANCE
08.2021 - 01.2022

SENIOR LEADER INSTALLER/PROGRAMER

DDMMD LOGISTICS CORP / SLEEP NUMBER
01.2021 - 07.2021

High School Diploma -

U.E San Vicente de Paul

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Raul Andres Rodriguez Farias