Monica Sanchez
Olathe,KS
Summary
Seeking an opportunity in a customer service oriented position with a company that has room for advancement within. I have skills obtained through a very encouraging work history, in which I am expecting to utilize in a position, and or career for a success driven, employee appreciated company.
Overview
21
21
years of professional experience
Work History
Office Expert
Moxie Pest Control
Olathe, KS
04.2023 - Current
- Incoming/Outgoing customer service calls
- Utilize route/map details to successfully schedule customer pest control services
- Take payments and set up payment arrangements as well as update customer payment methods upon credit and debit card expiration dates
- Reach out daily to field expert per customer request for same day services
- De-escalate upset customers
Front Office Receptionist
New Century Insurance Group
Olathe, KS
10.2021 - 02.2023
- Delivered exceptional customer service by effectively managing front desk operations and client inquiries.
- Coordinated appointment scheduling and maintained up-to-date calendars for daily office operations
- Managed multi-line phone systems and directing calls to appropriate departments
- Facilitated office events and sent out client invitations
- Prepared holiday and work events
- Cleaned the office daily and stocked customer coffee and snack detail
Recruiter
Vest Professional Placement
01.2021 - 09.2021
- I was a recruiter, I helped find people employment.
Inside Sales
Inside Response
01.2020 - 12.2020
- I was an inside sales associate assisting seniors with Medicaid questions and plans.
Collections Specialist
Radius Global Solutions
01.2019 - 12.2019
- Inbound/Outbound collection calls
- Student Loan debt collections
Product Specialist
Thoroughbred Ford
11.2017 - 12.2018
- Front desk reception when needed
- Responsible for multi-phone line
Product Specialist
Hendrick Lexus KC North
11.2015 - 09.2017
- Customer service Inbound/Outbound calls
- Sales floor representative
- Exceeded employee expectations, goals.
Customer Service Representative
Med4Home Pharmaceuticals
08.2014 - 10.2015
- Outbound/Inbound customer service calls
- Analyzed customer hardships
- Determined medications to be distributed to customers
Collections Specialist
Integrity Financial Partners
07.2014 - 03.2015
- Student loan collections
- Met goal criteria
- Inbound/Outbound collection calls
Collections Supervisor
James B Nutter Mortgage Company
09.2011 - 07.2014
- Outbound/Inbound customer service issues
- Analyzed customer hardships
- Determined feasible arrangements/programs for customers
- Monitored collections team of 6
Collection Specialist
Regent Asset Management Solutions
08.2010 - 03.2011
- Third Party Collections
- Met Goal Criteria
Front Office Assistant
Mid Kansas Dermatology Clinic
Wichita, Kansas
01.2005 - 01.2009
- Front Office Reception
- Patient Scheduling
- Insurance/Demographic patient information
- Customer files
Education
High School Diploma -
Wichita West High School
Wichita, KsSkills
- Type 65 WPM
- Basic Microsoft/Computer Knowledge
- 10 Key
- Strong Customer Service/Collections background/Communication skills
- Basic billing knowledge
- Detail oriented
- Strong negotiation skills
Timeline
Office Expert
Moxie Pest Control
04.2023 - Current
Front Office Receptionist
New Century Insurance Group
10.2021 - 02.2023
Recruiter
Vest Professional Placement
01.2021 - 09.2021
Inside Sales
Inside Response
01.2020 - 12.2020
Collections Specialist
Radius Global Solutions
01.2019 - 12.2019
Product Specialist
Thoroughbred Ford
11.2017 - 12.2018
Product Specialist
Hendrick Lexus KC North
11.2015 - 09.2017
Customer Service Representative
Med4Home Pharmaceuticals
08.2014 - 10.2015
Collections Specialist
Integrity Financial Partners
07.2014 - 03.2015
Collections Supervisor
James B Nutter Mortgage Company
09.2011 - 07.2014
Collection Specialist
Regent Asset Management Solutions
08.2010 - 03.2011
Front Office Assistant
Mid Kansas Dermatology Clinic
01.2005 - 01.2009
High School Diploma -
Wichita West High School