Raul Farfan Rivas
Matthews,NC
Summary
- Experienced in utilizing airline systems and tools to assist with reservations, ticketing, and flight changes. Committed to upholding company policies while consistently striving to exceed customer expectations. Looking to leverage extensive experience and a passion for customer service to contribute to a dynamic team and enhance customer satisfaction.
- Helpful Passenger Transporter with hands-on experience escorting patients throughout the airport and Unaccompanied Minors Escort services throughout the airport
Overview
3
3
years of professional experience
Work History
Customer Service Agent
American Airlines
Charlotte, NC, NC
05.2023 - Current
I
- Dedicated and customer-focused Customer Service Agent with 1.5 years of experience with American Airlines. Proven expertise in delivering exceptional service and support to passengers in a fast-paced airline environment. Adept at managing complex customer inquiries, resolving issues promptly, and ensuring a positive travel experience. Strong communication skills, with a track record of handling high-stress situations with professionalism and empathy.
Escort Minors at CLT AIRPORT- UM RUNNER
Prospect Airport Services
Charlotte, NC
03.2022 - 05.2023
- Experienced Customer Service Agent with 1.3 years at Prospect Airport Services, specializing in providing exceptional support. Adept at escorting unaccompanied minors through airport procedures and ensuring their safe and comfortable travel experience. Demonstrates a strong commitment to customer care,
Education
High School Degree -
Weddington High School
Matthews, NC08.2019
Skills
- Fluency in Spanish
- Passenger Assistance
- De-Escalation Techniques
- Advanced in Word, Excel, and Outlook
Timeline
Customer Service Agent
American Airlines
05.2023 - Current
Escort Minors at CLT AIRPORT- UM RUNNER
Prospect Airport Services
03.2022 - 05.2023
High School Degree -
Weddington High School
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