YVONNE MOTA
Denver,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
A&C Insurance
Federal Heights , CO
08.2022 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Specialist
Magic Financing
Denver, CO
07.2022 - 08.2022
- Front desk Secretary.
- Funding deals from banks
- Answering phone calls
- Filled applications to pre-qualify
- Sell-Show
Production
Rapport inc
Golden, CO
07.2007 - 11.2016
- Set up and operated production equipment according to daily work orders and safety procedures.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Produced quality products by palletizing, packaging and assembling finished items.
- Hand-assembled needed parts with bolts and screws.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Classified defects from finished orders for record tracking and statistics.
Education
High School Diploma -
West High School
Denver, CO05.1999
Skills
- Multitasking and Prioritization
- Data Entry
- Understanding Customer Needs
- Verbal and Written Communication
- Customer Service
- Bilingual English-Spanish Fluency
- Information Updates
- Billing Inquiries
- Computer Skills
- Sales and Upselling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Agent
A&C Insurance
08.2022 - Current
Customer Service Specialist
Magic Financing
07.2022 - 08.2022
Production
Rapport inc
07.2007 - 11.2016
High School Diploma -
West High School
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