Raul Morales

• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Ensured for on time departures while operating ground equipment and delegating tasks to the team members while following safety protocols

• Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
• Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
• Directed shipping and receiving of wide range of products daily.
• Improved on-time delivery rates by optimizing transportation routes and scheduling.

Guided students in effective use of Microsoft 365 for academic purposes.

Managed communications via emails and phone calls for upcoming semester details.

Created visual aids using PowerPoint and Excel to enhance student learning at Queensborough Community College.