RAUL RODRIGUEZ-MOJICA
Lake Mary,FL
Summary
A reliable, responsible, and driven individual with a hunger for excellence and life-changing achievements.
Overview
16
16
years of professional experience
Work History
Sales Associate
Sky Powersports North Orlando
01.2019 - Current
- Educating customers about our products and functionality
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Walk-in sale conversions
- Phone sales, getting the customer in the door within a short phone conversation
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Technician/Warranty Tech
Alliance Building Materials and Supply
01.2017 - 01.2019
- Providing up sale opportunities to existing clients, and gain new sales leads based off referrals
- Bi-lingual service to assist with both English and Spanish speaking clients
- Providing service and customer support during field visits or dispatches
- Managing all on site installation, repair, maintenance and test tasks
- Tie workflow to schedule
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports as well as document processes
- Operate vehicle in a safely manner
- Follow all company’s filed procedures and protocols
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Mason Apprentice/Customer Service Liaison
B Smart Concrete and Masonry
02.2014 - 01.2017
- Building safe scaffold system
- Direct Liaison between customers and my Directors
- Was able to gain new business opportunities with great customer service
- Organizing, gathering the tools and material needed to complete the tasks at hand while maintaining a clean work environment
- To orchestrate a safe job site while keeping masons working at a fast pace
Carpenter
Nobles Quality Services
01.2012 - 02.2014
- Study specifications in blueprints, plans to prepare project layout and determine dimensions and materials required
- Cut materials to specified measurements, using hand tools, machines, and power saws
- Follow established safety rules and regulations and maintain a safe and clean environment
- Verify trueness of structure, using plumb bob and level
Auto Tech
Rubens Tires
03.2009 - 11.2011
- Install, balance, and rotate tires
- Perform routine oil changes
- Complete routine inspections
- Follow established safety rules and regulations and maintain a safe and clean environment
- Adjust /check alignments
Education
Associate of Science - Building Construction Technology
Seminole State College
Sanford, FL05.2012
Skills
- Customer Service
- Critical thinking
- Bobcat operator
- Low voltage repair
- Engine maintenance
- Engine repair
- Sales/Relationship Building
References
- Landon Mauldin, 407-244-6793
- Timothy Nobles, 407-780-2887
- Michael Wallace, 407-879-3736
- Jennifer Leigh, 407-864-3265
- Wesley White, 407-687-0945
Timeline
Sales Associate
Sky Powersports North Orlando
01.2019 - Current
Customer Service Technician/Warranty Tech
Alliance Building Materials and Supply
01.2017 - 01.2019
Mason Apprentice/Customer Service Liaison
B Smart Concrete and Masonry
02.2014 - 01.2017
Carpenter
Nobles Quality Services
01.2012 - 02.2014
Auto Tech
Rubens Tires
03.2009 - 11.2011
Associate of Science - Building Construction Technology
Seminole State College
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