Raul Sauceda
Walmart
SAN ANTONIO,TX
15
years of professional experience
Experienced manager with 14 year of progressive experience at Walmart, including approximately 10 year as an Automotive service manager and 4 years as an Automotive Assistant Manager. Proven experience leading teams, training and developing employees, managing daily operations, customer service, sales, inventory, and workplace safety. Successfully developed associates into management positions and significantly improved departmental inventory performance. Seeking to bring strong leadership, customer service, and operational management skills.
Work History
Automotive Service Manager
14 Years 6 Months- Supervised daily operations of an automotive service department, ensuring high-quality customer service and satisfaction.
- Trained and mentored team members on service protocols and best practices for customer interaction.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Developed training materials for new hires to ensure consistent understanding of operational standards.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Managed department sales, paperwork, equipment, inventory, and operational processes.
- Successfully trained and developed numerous associates who went on to become managers.
- Managed a department generating approximately $3 million in annual sales within a store generating approximately $78 million annually.
- Reduced departmental inventory loss from approximately $20,000 to $2,000, representing approximately 90% reduction.
- Handle customer concerns and resolve issue while maintaining a professional customer experience.
- Help manage staffing, workload, and daily priorities to meet business needs.
- Maintain department organization and workplace safety.
- Assist technicians and associates with automotive service and repair when needed.
Skills
Team Leadership & Supervision
Employee Training and Development
Customer Service
Daily Operations Management
Sales & Performance Management
Inventory control
Loss Reduction
Conflict Resolution
Workplace Safety
Problems Solving
Staff Development
Automotive Service
Coaching & Performance improvement
Service writing
Customer satisfaction
Automotive diagnostics
Parts ordering
Scheduling
Environmental awareness
Quality standards
Employee retention
Employee evaluation
Positive attitude
Teamwork
Timeline
Automotive Service Manager
Walmart
03.2012 - CurrentRead More