Raushanda Jones
Cincinnati,OH
Summary
Customer-focused professional with a background in customer service roles known for providing top-notch client support, maintaining high levels of customer satisfaction and loyalty. Exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Citi
Florence, KY
02.2023 - 04.2024
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Ensured exceptional customer satisfaction by promptly addressing and resolving complaints.
- Answered customer inquiries via phone, email, and chat.
Customer Service Concierge
Nurtur
Loveland, OH
01.2020 - 04.2022
- Collaborated with team members to ensure seamless operations.
- Ensured accuracy of customer contact information by making timely updates to databases.
- Maintained exceptional levels of customer satisfaction through consistent monitoring and analysis of feedback.
- Kept records of customer interactions and transactions for future reference.
Cosmetology Instructor
Paul Mitchell The School
Sharonville, OH
06.2017 - 04.2019
- Coordinated guest speakers from salons and spas to enrich students' knowledge by sharing their expertise.
- Engaged in knowledge-sharing sessions at industry conferences to stay updated on the latest trends and techniques in cosmetology instruction.
- Designed comprehensive lesson plans with a range of teaching methods including lectures, demonstrations, hands-on practice sessions.
Lead Hairstylist
Blown Blow Dry Studio
Kenwood, OH
05.2015 - 05.2017
- Achieved outstanding customer service by offering a comprehensive array of hairstyling solutions encompassing haircuts, styling, and coloring.
- Created unique looks for weddings, proms, and photoshoots.
- Advised management on optimizing salon operations.
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH05-2027
Skills
- Scheduling
- Account updating
- Paperwork Processing
- Conflict Resolution
- Dispute Resolution
- Multi-Task Management
- Typing proficiency
- Microsoft Office expertise
Timeline
Customer Service Representative
Citi
02.2023 - 04.2024
Customer Service Concierge
Nurtur
01.2020 - 04.2022
Cosmetology Instructor
Paul Mitchell The School
06.2017 - 04.2019
Lead Hairstylist
Blown Blow Dry Studio
05.2015 - 05.2017
Bachelor of Science - Criminal Justice
University of Cincinnati
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