Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ravalika K

Summary

Salesforce Certified Administrator and Platform Developer I with 7+ years of experience primarily focused on Salesforce Administration, complemented by strong development capabilities. Skilled in org management, advanced Flows, security and access governance, data quality improvements, and user support, with additional experience in Apex, LWC, and integrations. Adept at optimizing business processes, improving system stability, and delivering scalable solutions across enterprise environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Salesforce Admin / Developer

Salesforce
09.2023 - Current
  • Governed org-wide metadata standards, naming conventions, and configuration lifecycle to maintain long-term scalability and auditability.
  • Implemented robust security and compliance controls including field-level security, login/IP restrictions, and delegated administration models.
  • Performed release planning, sandbox management, and deployment coordination using Copado/Change Sets to ensure smooth and error-free releases.
  • Collaborated with cross-functional teams to translate business requirements into scalable Salesforce solutions across Sales, Service, and Marketing domains.
  • Monitored system performance, executed health checks, and optimized automation and data processes to maintain system reliability.
  • Provided end-user training, documentation, and ongoing support to improve adoption and streamline operational workflows.

Senior Salesforce Administrator

CVS Health
11.2022 - 09.2023
  • Managed user onboarding, access reviews, permissioning, and security governance.
  • Designed automation using Flows, eliminating significant manual workloads.
  • Built dashboards improving KPIs, productivity tracking, and visibility for executives.
  • Conducted org audits, optimized metadata structures, and improved performance.
  • Coordinated UAT, sandbox refreshes, release planning, and deployment readiness.
  • Supported Health Cloud and Marketing Cloud integrations across teams.

Senior Salesforce Developer / Consultant

Nationwide
08.2020 - 11.2022
  • Configured Salesforce objects, fields, validation rules, and page layouts.
  • Managed data operations including imports, exports, cleansing, and deduplication.
  • Authored TDDs and collaborated on scalable functional and technical designs.
  • Developed Apex classes, triggers, LWCs, Aura components, and Visualforce pages.
  • Replaced legacy automations with record-triggered Flows and orchestrations.
  • Led Copado CI/CD deployments reducing deployment issues and improving reliability.

Technical Lead

Aetna / CVS
01.2020 - 08.2020
  • Designed scalable Admin solutions across Sales, Service, and Operations teams.
  • Built approval processes, Flows, and workflow automations to reduce manual work.
  • Implemented Service Cloud features including Email-to-Case, Console, Routing, and Communities.
  • Developed Apex/LWC components supporting complex business processes.
  • Created dashboards, documentation, and governance materials.
  • Performed integration work using REST APIs and custom metadata.

Salesforce Developer/Admin

Nationwide
07.2018 - 11.2019
  • Designed and optimized the Salesforce security model, including role hierarchy, profiles, permission sets, and sharing rules to ensure scalable and compliant access control.
  • Implemented metadata-driven configurations and governed change processes to maintain a clean, maintainable org structure.
  • Developed reusable Apex classes, triggers, and helper frameworks following best practices and bulkification standards.
  • Built custom REST and SOAP integrations to connect Salesforce with external systems, ensuring secure authentication and high-reliability data exchange.
  • Performed code reviews, collaborated with QA teams, and implemented CI/CD pipelines within Copado to improve deployment

Education

Master's - Computer Science

New England College
NH
03-2018

Bachelor's - Computer Science

Osmania University
Hyderabad

Skills

  • Declarative (Admin): Flows, Validation Rules, Approval Processes, Page Layouts, Record Types, Security Model, Permission Sets, Sharing Rules, OWD, Data Quality, Health Cloud
  • Development: Apex Classes/Triggers, SOQL, LWC, Aura, Visualforce
  • Integrations: REST/SOAP APIs, Middleware, Marketing Cloud Integrations
  • DevOps: Copado, GitHub, Jenkins, Salesforce CLI, Change Sets
  • Data: Data Loader, Workbench, ETL tools, Cleansing, Deduplication
  • Clouds: Sales, Service, Marketing, Experience, Health Cloud
  • Tools: JIRA, Postman, VS Code, Git

Certification

  • Salesforce Platform Developer I (License #20473894)
  • Salesforce Administrator
  • Copado Administrator
  • Salesforce Agentforce Specialist

Timeline

Senior Salesforce Admin / Developer

Salesforce
09.2023 - Current

Senior Salesforce Administrator

CVS Health
11.2022 - 09.2023

Senior Salesforce Developer / Consultant

Nationwide
08.2020 - 11.2022

Technical Lead

Aetna / CVS
01.2020 - 08.2020

Salesforce Developer/Admin

Nationwide
07.2018 - 11.2019

Master's - Computer Science

New England College

Bachelor's - Computer Science

Osmania University

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