Ravann Oliphant
Summary
Dedicated professional with demonstrated strengths in customer service, and time management. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CVS Caremark
Solon, OH
11.2022 - 03.2024
- Handled customer inquiries, payments and service requests
- Documented, researched and resolved customer service issues
- Managed customer calls efficiently in fast-paced call center environment
- Addressed and resolved customer concerns and complaints
- Met personal, team and company goals in customer service environment.
Host/Food Server
Brio Italian Grille
Lyndhurst, OH
09.2022 - 12.2023
- Provided excellent customer service by anticipating customer needs.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Greeted guests in a friendly and welcoming manner.
- Answered telephone to provide dining information and take reservations.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
Payment Officer
Shaker Municipal Court
Shaker Heights, OH
07.2022 - 12.2023
- Observe court cases that involve minor traffic and criminal offenses
- Communicate with defendants regarding the total amount they owe for their case(s) and help set up payment plan, if needed
- Communicate with team members in the clerk's office regarding the defendant's payment plans
- Educated customers about the terms of payment requirements.
Education
Bachelor of Science - Paralegal Studies -
University of Toledo
12.2021
Skills
- Strong Work Ethic
- Organization
- Attention to Detail
- Problem Solving
- Critical Thinking
- Phone Etiquette
- Verbal and Written Communication
- Teamwork and Collaboration
- Adaptability
Timeline
Customer Service Representative
CVS Caremark
11.2022 - 03.2024
Host/Food Server
Brio Italian Grille
09.2022 - 12.2023
Payment Officer
Shaker Municipal Court
07.2022 - 12.2023
Bachelor of Science - Paralegal Studies -
University of Toledo
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