Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Raveena Raveena

Surrey

Summary

Results-driven Dispatch Supervisor with hands-on expertise in logistics management and delivery support. Skilled in route planning and problem-solving, leading to improved delivery efficiency and on-time performance. Focused on team development and maintaining high safety standards. Known for effective communication and a calm demeanor in high-pressure situations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

Amazon Logistics
Burnaby
06.2023 - Current
  • Trained new dispatchers on operational procedures and systems.
  • Performed administrative tasks such as filing documents, answering phone calls or responding emails.
  • Monitored driver performance, ensuring compliance with safety regulations.
  • Scheduled deliveries in an efficient manner to reduce costs and meet customer deadlines.
  • Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
  • Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
  • Conducted regular vehicle inspections to identify potential problems or issues.
  • Developed and maintained incident management documentation and procedures.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.

Dispatcher

Amazon Logistics
Burnaby
01.2022 - 06.2023
  • Coordinated pickup and delivery schedules for efficient route management.
  • Communicated with drivers to resolve issues and provide support.
  • Utilized dispatch software to assign loads and optimize routes.
  • Collaborated with warehouse staff to streamline loading and unloading processes.
  • Maintained accurate logs of all dispatched vehicles and shipments.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.

Store Manager

SUBWAY®Restaurants
Vancouver
02.2018 - 08.2022
  • Oversaw inventory management and maintained optimal stock levels.
  • Resolved customer inquiries and complaints promptly to foster satisfaction.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.

Store Supervisor

Donair Dude
Surrey
06.2020 - 12.2021
  • Trained new employees on service standards and customer engagement.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Supervised daily restaurant operations and managed staff schedules.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Warehouse Associate

Amazon
Burnaby
08.2019 - 04.2020
  • Picked and packed items accurately for customer orders.
  • Loaded and unloaded shipments, ensuring products were handled carefully.
  • Collaborated with team members to streamline workflow processes effectively.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Operated scanners, computers, and other equipment to track orders.
  • Sorted incoming packages by size and category for efficient processing.

Shift Supervisor

SUBWAY®Restaurants
Vancouver
01.2017 - 02.2018
  • Supervised daily operations to ensure efficient sandwich preparation and service.
  • Trained new employees on food safety and customer service standards.
  • Monitored food quality and presentation to uphold brand standards.
  • Resolved customer complaints promptly to enhance satisfaction and retention.
  • Provided on-the-job training to new staff members.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Sandwich Artist

Subway
Vancouver
01.2015 - 01.2017
  • Maintained cleanliness and organization of workstations throughout the shift.
  • Followed food safety guidelines for handling, storage, and preparation of ingredients.
  • Engaged with customers to create a welcoming atmosphere in the restaurant.
  • Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
  • Monitored temperature of freezers and coolers throughout shift.
  • Prepared fresh sandwiches according to customer specifications and company standards.

Education

Associate of Science - Cellular And Molecular Biology

Columbia College
Vancouver
04-2017

High School Diploma - Science

SBBS University
Punjab
03-2013

Skills

  • Effective communication
  • Time management
  • Team leadership
  • Staff recruitment
  • Scheduling expertise
  • Inventory management
  • Safety compliance
  • Problem solving
  • Dispatch coordination

Certification

  • Food Safe Level 1
  • WHMIS

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Dispatch Supervisor

Amazon Logistics
06.2023 - Current

Dispatcher

Amazon Logistics
01.2022 - 06.2023

Store Supervisor

Donair Dude
06.2020 - 12.2021

Warehouse Associate

Amazon
08.2019 - 04.2020

Store Manager

SUBWAY®Restaurants
02.2018 - 08.2022

Shift Supervisor

SUBWAY®Restaurants
01.2017 - 02.2018

Sandwich Artist

Subway
01.2015 - 01.2017

Associate of Science - Cellular And Molecular Biology

Columbia College

High School Diploma - Science

SBBS University

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