Raven Baldwin
Charlotte,North Carolina
Summary
Maintain a high level of integrity and accuracy while providing professional and courteous customer service. Dedicated to maintaining the highest levels of security and customer satisfaction while achieving aggressive sales goals.
Overview
6
6
years of professional experience
Work History
Loan Processor
Wells Fargo
04.2023 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Cashier
7-Eleven
04.2022 - Current
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Helped customers by answering their questions and completing their requests.
Deposit Services Representative
Bank Of America
04.2023 - 01.2024
- Followed all procedures involving financial and customer information to avoid possible data breaches and misuse
- Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services
- Completed special procedures such as ordering new checks, stopping payments, and investigating identity theft for customers
- Took phone calls about banking products such as checking, savings, loans, and lines of credit.
Customer Service Representative
First Virginia
11.2022 - 04.2023
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods
- Logged cashier's checks and other transactions to keep account records accurate
- Maintained strict financial controls by keeping funds secure and transferring funds accurately
- Greeted customers with enthusiasm and provided dedicated service throughout the transaction, increasing bank satisfaction ratings by [Number]% in [Timeframe]
- Was able to provide customer records on demand, such as account statements and check copies.
Customer Service Representative
Bank of America
05.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Bus Driver
Eastside STREAM Academy
06.2021 - 05.2022
- Performed pre-trip inspections on the bus to ensure its safe operation
- Adhered to company-determined schedules and routes to ensure timely arrivals and departures
- Assisted passengers with disabilities in boarding and exiting the bus
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Handled all duties, including bus operation and passenger interaction, with friendly communication and professionalism
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
Billing Representative
Sprint customer care
08.2020 - 09.2021
- Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations
- Looked into and resolved issues with accounting, service, and delivery
- Answered product questions using up-to-date sales and store promotions information
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
Bus Driver
Charlotte-Mecklenburg Schools
08.2020 - 05.2021
- Performed pre-trip inspections on the bus to ensure its safe operation
- Assisted passengers with disabilities in boarding and exiting the bus
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Handled all duties, including bus operation and passenger interaction, with friendly communication and professionalism
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
Technical Support Technician
Asurion
08.2019 - 08.2020
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Increased sales by informing prospects about the advantages of my products and services in comparison to those offered by competitors
- Responded to end-user support requests and patiently guided people through basic troubleshooting tasks
- Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
Career Development Specialist
Elizabeth City State University
08.2018 - 08.2020
- Interpreted assessment results for clients and created career action plans based on the findings
- Kept track of current clients to see how engaged they were with the program and how far they had progressed
- Answered 50 calls per hour to help customers with their questions and concerns.
Education
High School -
West Mecklenburg High School
Charlotte, NC01.2018
Skills
- Communication
- Microsoft Office
- Quality Assurance
- Customer Relations
- Telephone Etiquette
- Certified Phlebotomy Technician
- Class B CDL P & S Endorsement
Timeline
Loan Processor
Wells Fargo
04.2023 - Current
Deposit Services Representative
Bank Of America
04.2023 - 01.2024
Customer Service Representative
First Virginia
11.2022 - 04.2023
Customer Service Representative
Bank of America
05.2022 - 01.2023
Cashier
7-Eleven
04.2022 - Current
Bus Driver
Eastside STREAM Academy
06.2021 - 05.2022
Billing Representative
Sprint customer care
08.2020 - 09.2021
Bus Driver
Charlotte-Mecklenburg Schools
08.2020 - 05.2021
Technical Support Technician
Asurion
08.2019 - 08.2020
Career Development Specialist
Elizabeth City State University
08.2018 - 08.2020
High School -
West Mecklenburg High School
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