Erin Crawford
Sachse,TX
Summary
Goal-driven Loan Processor highly effective at coordinating documents and processes between departments and individuals. . Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Loan Processor
DHI Mortgage Company
Rowlett, TX
07.2021 - Current
- Navigated clients through the underwriting process while offering exceptional customer support.
- Collected essential information and paperwork to meet Underwriting & Investor criteria.
- Reviewed files for any missing or incorrect information and/or documentation.
- Established and fostered connections with clients, loan representatives, underwriting teams, and various cross-functional units engaged in mortgage transactions.
- Gave weekly updates on files during processor meetings.
- Managed a consistent flow of 10+ loans per month, achieving high CS score, response rate and maintaining an acceptable QC score
- · Lead Right 1
- · JUMP Silver
General Manager
Razzoo's Cajun Cafe
Garland, TX
07.2001 - 10.2019
- Implemented New Menu Roll Outs, Promotional Initiatives, and Training Program updates with great effectiveness.
- Met and exceeded training, quality of operations, and financial benchmarks for the restaurant during every shift.
- Ensured effective coordination of schedules for the front-of-house, back-of-house, and management teams.
- Successfully maintained consistently accurate inventories while effectively overseeing monthly P&L management
- Facilitated the hiring process, Ensured smooth onboarding experience for newcomers
- Effectively conveyed the specific needs of the management team at both weekly manager meetings and monthly GM meetings.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05-2002
Richland Community College
Dallas, TXSkills
- Teamwork and Collaboration
- Time Management
- Document Management
- Organization
- Customer Service
- Verifying information
- Communication
- Performance Management
Timeline
Loan Processor
DHI Mortgage Company
07.2021 - Current
General Manager
Razzoo's Cajun Cafe
07.2001 - 10.2019
High School Diploma -
Mesquite High School
Richland Community College
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