Raven Becerra
Houston,TX
Summary
Dynamic professional with extensive experience in coordinating administrative tasks and fostering organized office environments. Proven ability to leverage strong organizational skills to enhance office efficiency and support seamless team operations. Recognized for effective communication and adept multitasking, consistently meeting diverse administrative needs with precision and reliability. Committed to enhancing workplace productivity through proactive problem-solving and a detail-oriented approach.
Overview
4
4
years of professional experience
Work History
Administrative Assistant / Technician
EZ Monitoring
Houston, TX
11.2021 - Current
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Proactively addressed client complaints and resolved them in 10 minutes or less, with a 95% satisfaction rate
- Managed office space, equipment, and 6 employees, including providing for meeting space, central filing, and equipment and computer technology
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information
- Answer and direct phone calls
- Organize and schedule appointments for potential clients.
- Assisted in installation and maintenance of GPS systems, ensuring optimal functionality.
- Conducted routine diagnostics to identify and resolve technical issues promptly.
- Provided technical support for end-users, enhancing overall customer satisfaction.
- Documented equipment specifications, procedures, and service records for compliance purposes.
- Trained junior technicians on equipment handling and troubleshooting techniques effectively.
- Implemented preventive maintenance schedules to reduce equipment failures and operational disruptions.
- Utilized diagnostic tools to assess system performance, ensuring adherence to industry standards.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
Esthetics
Aveda Institute - Houston
Shenandoah, TX11.2014
High School Diploma - undefined
Nimitz Senior High School
Houston, TX06.2013
Skills
- Customer service
- Communication skills
- Computer literacy
- Multi-line Phone Systems
- Time management
- Leadership
- Computer skills
- Organizational skills
- Data entry
- Office administration
- Administrative support
- Microsoft Word
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
Languages
English
Spanish
Timeline
Administrative Assistant / Technician
EZ Monitoring
11.2021 - Current
High School Diploma - undefined
Nimitz Senior High School
Esthetics
Aveda Institute - Houston