Linda N Padilla
Española,NM
Summary
Highly organized and detail-oriented Administrative Assistant with a proven history of providing exceptional support. Demonstrated expertise in scheduling, coordinating meetings, and maintaining meticulous records. Proficient in utilizing office software to ensure accurate financial tracking and generate comprehensive reports. Recognized for designing efficient filing systems to streamline documents. Possessing exceptional interpersonal and communication skills, dedicated to delivering outstanding customer service. Adaptable and resourceful in managing multiple tasks simultaneously. Enthusiastically seeking to leverage administrative expertise to contribute to a dynamic organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Lead Certified Pharmacy Technician
New Mexico Treatment Services
Española, NM
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified IV Pharmacy Technician
Los Alamos Medical Center
Los Alamos, NM
05.2019 - 11.2020
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician
Walgreens
Española, NM
04.2018 - 04.2019
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Security Officer Supervisor
Sunstates Security
Albuquerque, NM
08.2016 - 03.2018
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Managed security staff rotation for position coverage on breaks.
- Trained security workers on site-specified procedures.
Security Officer
Securitas Security Services USA
Albuquerque, NM
06.2015 - 08.2016
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Call Center Representative
Convergys
Albuquerque, NM
03.2015 - 08.2016
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Trained new personnel regarding company operations, policies and services.
Store Manager
Family Dollar
Penasco, NM
08.2011 - 03.2015
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
Wireless Sales Manager
Walmart
Española, NM
11.2010 - 07.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Overnight Receiving Manager
Walmart
Taos, NM
07.2007 - 03.2010
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Managed inbound receiving departments.
- Unloaded, sorted and stored incoming merchandise.
Cashier
Mikes Mini Mart
Velarde, NM
01.2007 - 06.2007
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Restaurant Hostess
Embudo Station
Embudo , NM
01.2006 - 12.2006
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
Associate of Science - Criminal Justice
Northern New Mexico College
Española, NM05-2027
Diploma -
APCA School
Dixon, NM05.2007
Skills
- Customer Service
- Data Entry
- Office Management
- Communication Skills
- Microsoft Office
- Organized
- Detail-oriented
- Efficient
- Customer-focused
- Multitasker
- First Aid/CPR
Certification
- Pharmacy Technician Certification Board, 30132686, 07/2020
- Sterile Product Preparation Certificate Program, c80a86a94e064e47a506d440aa6755c5, 02/2021
- Chemo Plus Training and Certification Program, 07/2021
Timeline
Administrative Assistant/Lead Certified Pharmacy Technician
New Mexico Treatment Services
04.2022 - Current
Certified IV Pharmacy Technician
Los Alamos Medical Center
05.2019 - 11.2020
Pharmacy Technician
Walgreens
04.2018 - 04.2019
Security Officer Supervisor
Sunstates Security
08.2016 - 03.2018
Security Officer
Securitas Security Services USA
06.2015 - 08.2016
Call Center Representative
Convergys
03.2015 - 08.2016
Store Manager
Family Dollar
08.2011 - 03.2015
Wireless Sales Manager
Walmart
11.2010 - 07.2011
Overnight Receiving Manager
Walmart
07.2007 - 03.2010
Cashier
Mikes Mini Mart
01.2007 - 06.2007
Restaurant Hostess
Embudo Station
01.2006 - 12.2006
Associate of Science - Criminal Justice
Northern New Mexico College
Diploma -
APCA School