Raven Begay
Albuquerque,NM
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Key Holder/Head Bartender
Bosque Brewery
Albuquerque, New Mexico
05.2022 - 12.2025
- Opened and closed the store, ensuring security protocols were followed.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Trained new staff on store policies and operational procedures, enhancing team understanding and performance.
- Collaborated with team members to achieve daily sales goals and objectives.
- Assisted customers with product selection and resolved complaints, promoting customer satisfaction and loyalty.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Conducted inventory checks to maintain stock levels and prevent shortages.
- Facilitated lasting relationships with clients, contributing to increased client retention.
Job Developer
National Indian Youth Council
Albuquerque, NM
06.2020 - 07.2022
- Cultivated relationships with employers to monitor intern progress and address concerns.
- Analyzed employer and industry needs to enhance internship programs.
- Regularly contacted interns to track progress and resolve issues.
- Established and maintained relationships with potential partners, sought collaborative opportunities, and attended community events and meetings to meet the needs of the organization.
Program Support Assistant
National Indian Youth Council
Albuquerque, NM
02.2013 - 06.2020
- Maintained records of assigned caseload, monitored participants, and prepared comprehensive reports to track progress and outcomes
- Developed and delivered presentations and workshops to engage participants and educate the community on available resources
- Created and organized files for new participants, ensuring smooth processing and timely follow-up
- Develops and maintains relationships and communicates with referral sources and worksites
- Impressive knowledge of local community needs and appropriate public resources
- Cross-trained in all staff positions to enhance operational flexibility.
Administrative Assistant
National Indian Youth Council
Albuquerque, NM
07.2010 - 02.2013
- Coordinated meetings, conferences, and events for the organization's Board of Directors and community leaders to facilitate engagement and collaboration
- Provided comprehensive administrative support across all departments to enhance operational efficiency
- Greeted and assisted visitors and clientele, ensuring effective routing to appropriate staff for timely service
Office Assistant
National Indian Youth Council
Albuquerque, NM
03.2010 - 07.2010
- Performed data entry, conducted calculations, and verified information for accuracy
- Created and edited business documents to ensure clarity and professionalism
- Ordered stock, managed inventory, and distributed office supplies to maintain operational efficiency
Customer service Representative
American Home Furniture
Albuquerque, NM
09.2006 - 03.2009
- Handled inbound and outbound calls to resolve customer inquiries and enhance satisfaction.
- Resolved warranty issues and processed returns to ensure customer satisfaction.
- Coordinated technician and warehouse appointments to streamline service delivery.
- Managed reports and claims
Education
Associates of Arts - Liberal Arts
Central New Mexico Community College
Albuquerque05.2014
Skills
- Customer relationship building
- Training and orientation
- Conflict resolution
- Planning and organizing
- Time management
- Microsoft Office proficiency
- Effective communication
- Team collaboration
- Regulatory compliance
- Community outreach
Timeline
Key Holder/Head Bartender
Bosque Brewery
05.2022 - 12.2025
Job Developer
National Indian Youth Council
06.2020 - 07.2022
Program Support Assistant
National Indian Youth Council
02.2013 - 06.2020
Administrative Assistant
National Indian Youth Council
07.2010 - 02.2013
Office Assistant
National Indian Youth Council
03.2010 - 07.2010
Customer service Representative
American Home Furniture
09.2006 - 03.2009
Associates of Arts - Liberal Arts
Central New Mexico Community College