Raven Biondo
Star Island Yacht Club & Marina
San Diego,CA
1
Certification
4
years of professional experience
Skilled Master of Social Work graduate with extensive experience in behavioral health and substance use treatment. Proven expertise in case management, group facilitation, crisis de-escalation, and individual support across PHP and IOP levels of care. Strong ability to build therapeutic rapport, customize interventions, and navigate community resources while fostering a supportive environment. Seeking a role in behavioral health or social work to further clinical development.
Work History
Server/Bartender
4 Months- Provided attentive service in a fast-paced environment while managing competing needs, resolving concerns, and maintaining positive interpersonal relationships.
- Demonstrated adaptability, emotional regulation, teamwork, and effective communication while interacting with a diverse customer base.
MSW Intern/Clinical Case Manager
9 Months- Provided individual case management services to adults ages 18–62 receiving PHP and IOP treatment for mental health and substance use concerns.
- Assisted clients with housing, employment, Medi-Cal, BenefitsCal, EBT, disability benefits, hygiene needs, paperwork, and connection to community resources.
- Supported clients with job searches, interview preparation, role-play, goal setting, and development of practical skills to increase independence and stability.
- Planned and facilitated therapeutic and psychoeducational groups covering CBT-based skills, coping skills, mindfulness, boundaries, LGBTQ+ topics, process work, team building, relapse prevention, and other behavioral health topics.
- Completed individual case management and group documentation using BIRP format while maintaining professional and confidential clinical records.
- Provided supervised coverage of individual therapy sessions when clinicians were unavailable, utilizing therapist-provided background and treatment context to support continuity of care.
- Responded to clients experiencing emotional distress and behavioral health crises using de-escalation, active listening, grounding, and client-centered communication.
- Adapted group interventions in response to client needs and group dynamics, incorporating discussion, movement, recreational activities, and other engagement strategies when clinically appropriate.
- Built rapport with clients from diverse backgrounds and maintained a supportive group environment while managing varying personalities, symptoms, communication styles, and levels of engagement.
- Participated in clinical supervision, treatment discussions, and interdisciplinary collaboration regarding client needs, progress, barriers, and discharge planning.
Front Desk Representative
3 Years 7 Months- Provided customer service and de-escalation in a high-volume environment while maintaining professionalism and discretion.
- Managed member inquiries, transactions, and competing responsibilities with professionalism and attention to detail.
- Built rapport with members and contributed to a welcoming, safe, and supportive environment.
Peer Support Intern
1 Month- Provided peer support to individuals experiencing emotional distress using empathetic and nonjudgmental communication.
- Executed boundary setting and referral practices to guide individuals toward necessary resources.
- Gained foundational experience in crisis response and trauma-informed communication, effectively supporting individuals with diverse emotional concerns.
Social Work Intern
3 Months- Observed individual and group treatment services for clients experiencing substance use disorders and related behavioral health concerns.
- Participated in case discussions and gained experience working with diverse client populations in a substance use treatment setting.
- Attended weekly clinical supervision focusing on ethical decision-making and professional growth, integrating reflective practices into service delivery.
Education
Master of Social Work - Clinical Social Work
- 4.0 GPA
Bachelor's Degree in Psychology
Skills
Crisis De-escalation
Group Facilitation
Motivational interviewing
CBT and DBT skills
Relapse Prevention
Case Management
Resource navigation
BIRP Documentation
Client advocacy
Cultural responsiveness
Therapeutic rapport
Certification
Clinical Social Work Certificate - University of Kentucky | 2026
Registered Alcohol and Drug Technician (RADT) — CCAPP Credentialing | Active
Timeline
Server/Bartender
Star Island Yacht Club & Marina
05.2026 - 09.2026Read More
MSW Intern/Clinical Case Manager
Pacific Beach Health
08.2025 - 05.2026Read More
Peer Support Intern
7 Cups
04.2025 - 05.2025Read More
Social Work Intern
Neighborhood House Association
01.2025 - 04.2025Read More
Front Desk Representative
Fit Athletic Club
10.2022 - 05.2026Read More
University of Kentucky
Master of Social Work from Clinical Social Work
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San Diego State University
Bachelor's Degree in Psychology
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