Raven Broadnax
Prattville,AL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Guest Coordinator
Baptist Health
Prattville, AL
06.2020 - 07.2021
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Oversaw in-person and curbside patient registration and processing.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Intern Trainee
Shaw Technology
Montgomery, AL
02.2020 - 03.2020
- Based prepped computers for various businesses
- Active directory
- Troubleshooting
Education
Bachelor of Science - Applied Computer Science, Promotion Business
Troy University
Montgomery, Alabama 01.2012 - 05.2017
Skills
Relationship building
Persuasive communication style
Professional demeanor
Multitasking Abilities
Self-Motivated
Flexible and Adaptable
Timeline
Guest Coordinator
Baptist Health
06.2020 - 07.2021
Intern Trainee
Shaw Technology
02.2020 - 03.2020
Bachelor of Science - Applied Computer Science, Promotion Business
Troy University
01.2012 - 05.2017