Summary
Overview
Work History
Education
Skills
References
References
Experience
Timeline
Generic

Raven Butler

Grandville,MI

Summary

I am a self-motivated, outgoing individual, whom is highly experienced in various career areas such as Customer Service, Food Service, Hospitals , and working with Children and Adults . I have a strong work ethic, I manage time well and need very little supervision to complete tasks on the job . I have strong verbal and written communication Skills as well as exceptional interpersonal skills. "People Person' and "Service with a Smile" are great phrases to describe me . I have a great passion for helping and serving the elderly and children.

Overview

11
11
years of professional experience

Work History

Guest Service Representative

Unidine/ University of Michigan Health- West
Wyoming, MI
11.2022 - Current
  • Answered phone calls
  • Completed meal orders for breakfast , lunch, and dinner
  • Put meals together on patient trays according to meal ticket
  • Delivered patient meals to rooms
  • Picked up soiled trays on floors and brought to dish room to be cleaned
  • completed floor stock on assigned floor (ex. ice cream , jell-o, pop)
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Handled customer complaints professionally and efficiently.
  • Provided assistance to guests throughout their stay.

Patient Scheduler

Corewell Health (Spectrum Health )
Grand Rapids , MI
01.2021 - 09.2021
  • Scheduled new and existing patients as walk-ins or by phone.
  • Assisted in verifying patient eligibility and benefits prior to scheduled appointments.
  • Ensured compliance with HIPAA regulations when handling sensitive information.
  • Updated patient information in databases and adhered to confidentiality requirements.
  • Maintained accurate records of patient visits in the electronic health record system.
  • Served as a liaison between physicians, staff, and other healthcare providers.
  • Resolved customer service issues quickly and efficiently in a professional manner.
  • Routed calls and correspondence to appropriate medical staff.
  • Coordinated appointments with customers and staff members according to availability.
  • Assisted patients with canceling and rescheduling appointments.
  • Responded to incoming calls, scheduling and rescheduling appointments as requested.

Patient Access Representative

Corewell Health (Spectrum Health )
Grand Rapids , MI
08.2018 - 09.2019
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Verified demographics and insurance information to register patients in computer system.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Greeted patients and visitors in a courteous and professional manner.
  • Collected co-pays and other payments from patients at time of service.
  • Ensured accuracy of all data entered into computer system.
  • Explained policies, procedures and services to patients.
  • Answered phones promptly in a professional manner.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Scanned documents into electronic medical records system.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Nutrition Services Assistant

Corewell Health ( Spectrum Health )
Grand Rapids , MI
10.2013 - 09.2018
  • Delivered trays with orderly and efficient approach.
  • Assisted in the preparation and delivery of meals to patients according to dietary requirements.
  • Performed daily maintenance tasks such as cleaning floors, walls and counters in order to maintain a clean working environment.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Responded quickly to customer inquiries regarding menus or special dietary needs.
  • Cleaned and sanitized dishes, utensils, equipment, work surfaces, refrigerators, freezers and other kitchen tools.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Arts - General Studies

Grand Rapids Community College
Grand Rapids, MI
08-2017

Skills

  • Customer Service
  • Documentation and Reporting
  • Verbal and Written Communication
  • Team Player
  • Detail Orientation / Organization
  • Time management
  • Issue Resolution
  • Computer Skills
  • Information Protection ( HIPPA )

References

      Unidine/ University of Michigan Health West 

  • *Ahnaleigh Devries - (GSR -Coworker ) *Ph. 616-260-7327
  • *Hailey Sobell - ( GSR- Coworker) *Ph. 1-269-254-5127

References

     Corewell Health / Spectrum Health 

  • *Katelyn ( Kate ) VanderHoff - (Patient Scheduling Lead) *Ph. 616-633-9567

Experience

  • GRCC Work tudy / Tutoring
  • T.E.A.M 21

Timeline

Guest Service Representative

Unidine/ University of Michigan Health- West
11.2022 - Current

Patient Scheduler

Corewell Health (Spectrum Health )
01.2021 - 09.2021

Patient Access Representative

Corewell Health (Spectrum Health )
08.2018 - 09.2019

Nutrition Services Assistant

Corewell Health ( Spectrum Health )
10.2013 - 09.2018

Associate of Arts - General Studies

Grand Rapids Community College

Similar Profiles

CREATE PROFILE
Raven Butler