Raven Casey
Rosenberg,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Account Services Representative
Nordstrom
01.2023 - Current
- Researched options and recommended services to address clients' needs.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Listened to clients and assisted with navigation of complex systems involved in credit transactions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
311 Service Representative
City Of Sugar Land
05.2022 - 01.2023
- Understood team concept and worked closely with team to positively impact responsiveness, timeliness and quality.
- Strengthened customer relationships by communicating total value.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Account Manager
Republic Services
12.2018 - 04.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Built relationships with customers and community to promote long term business growth.
Customer Service Representative
Republic Services
10.2016 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Business
Houston Community College
Houston, TXReal Estate
Champions School of Real Estate
05.2024
Skills
- Account management
- Attention to detail
- Conflict resolution
- Telephone etiquette
- Problem-solving abilities
- Customer service focus
Timeline
Account Services Representative
Nordstrom
01.2023 - Current
311 Service Representative
City Of Sugar Land
05.2022 - 01.2023
Account Manager
Republic Services
12.2018 - 04.2022
Customer Service Representative
Republic Services
10.2016 - 12.2018
Business
Houston Community College
Real Estate
Champions School of Real Estate
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