Raven Cauthen
Eastover,SC
Summary
Dependable and detail-oriented professional with experience in warehouse operations and customer service. Skilled in effective communication and time management, consistently achieving operational goals and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Amazon
West Columbia, South Carolina
11.2025 - Current
- Packed and labeled items for accurate shipment to customers.
- Restocked shelves to optimize inventory availability.
- Collaborated with team members to achieve daily operational targets.
- Followed safety protocols to ensure a secure working environment.
- Utilized handheld scanners for tracking inventory and shipments accurately.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods to ensure compliance with return policies.
- Monitored and adjusted inventory levels to comply with company policies.
Customer Service Cashier
Chic-Fil-A
Columbia, South Carolina
08.2021 - 11.2025
- Processed customer transactions efficiently and accurately.
- Provided friendly and attentive service to enhance customer experience.
- Processed cash, credit, and mobile payments with attention to security and accuracy.
- Collaborated with team members to ensure smooth operations.
- Addressed customer inquiries and concerns promptly, enhancing overall satisfaction.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced cash drawers at the end of each shift.
- Communicated in-store promotions and pricing specials to customers, increasing awareness and engagement.
Lead Food Service Worker
Envision Food Services
Ft Jackson, SC
03.2025 - 06.2025
- Monitored food quality and presentation to consistently deliver high customer satisfaction.
- Resolved customer complaints promptly and professionally, enhancing overall dining experience.
- Provided customer service by responding to inquiries from customers regarding menu items or services provided.
- Trained new staff on food safety and service best practices to ensure adherence to standards.
- Ensured compliance with health and safety regulations in the kitchen.
- Maintained cleanliness and organization of food service areas daily.
- Performed daily inspections of kitchen equipment to ensure proper functioning.
Customer Service Representative
InfoCision
Columbia, SC
03.2020 - 01.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information accurately.
- Provided detailed product information to enhance customer understanding.
- Documented feedback to help refine training materials and resources.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC05-2012
Skills
- Inventory management
- Pick-list processing
- Loading and unloading
- Supply ordering
- Cash handling
- Time management
- Punctual and dependable
- Conflict resolution
- Effective communication
- Customer service
Timeline
Warehouse Worker
Amazon
11.2025 - Current
Lead Food Service Worker
Envision Food Services
03.2025 - 06.2025
Customer Service Cashier
Chic-Fil-A
08.2021 - 11.2025
Customer Service Representative
InfoCision
03.2020 - 01.2021
High School Diploma -
Lower Richland High School